At this point, it’s clear that there’s a problem with PlayStation 4 firmware update v2.00 that’s affecting a growing number of people. The issue persists when you put your system in standby, as it becomes difficult to turn the console back on again. Sony’s official response to this unfortunate oversight has been to re-install the latest operating system overhaul, which you can do from Safe Mode. There are full instructions for that through here.
However, a large number of users are having luck with a second strange solution – even though we’ve been unable to verify it for ourselves. If you’re willing to give anything a go to get your system running properly again, then on your primary account, go to ‘Settings’ and select ‘PSN’. From there, tap ‘Account Information’, followed by ‘Sign-In ID (Email)’, and ‘Verify’. You’ll be sent a link to your inbox, which, when clicked, will verify your email address. Apparently this works.
We know that it seems like a long shot on paper – we were sceptical, too – but it does appear to be bringing some people success. Whether it’s a placebo effect or not remains to be seen, but if you’ve exhausted all other options, it may be worth giving a go. Otherwise, it may be best to just avoid Rest Mode until Sony issues an inevitable stability update – hopefully sometime next week.
[source reddit.com]
Comments 38
Thanks! Mine was consistently not able to turn back on every time unless I reinstalled the update again! This seems to have fixed it completely! very strange that Sony are suddenly classing certain people's emails as unverified even though they've been verified previously, and even more absurd that this would affect the console powering on, but yes, it's worked lol!
I don't use rest mode.
Another epic fail from Sony
I don't use standby mode anyways, except in rare cases where I know I'm waiting for an indie game to download on its release date or something.
Once again my obtuse practices have helped me dodge a bullet
It's happened to me twice. Had to pull the plug twice.
I just don't use rest mode anymore.
I always used to use standby mode...to keep the controller charged more than anything else. I'd been avoiding the new rest mode as I was aware of the issues but I selected it without thinking on Friday night....alas when I went to turn the console on it stayed dark and only sign of life was the PS4 beeping when I pressed the power button. Safe mode wouldn't work so I was left with unplugging the console from the mains and plugging back in...that worked but I still could have done without the 20min near heart attack it gave me.
I always use the rest/ standby mode. The first time I used it after the last update it wouldn't restart. Did a hard reset, no problems since.
Still has trouble with some blu rays playing, it would be nice at some point to know that when you put a disc in, it will just work
My console was having standby problems prior to the 2.0 update. I called the support number and they had me rebuild the database in safemode. Haven't had any problems since then.
Noy had any of these problems on mine.mayne im just lucky or maybe some people are just stupid and dont know what there doing
verify worked for me! delighted!
I checked emails and two of the accounts on my PS4 had unverified emails, so I fixed that. It went to (and recovered from) standby once after that, and then continued to lock up everytime after. I think the email verification makes some change that inadvertently (and temporarily) fixes the problem, but is not a solution.
The problem with delivering a massive update after a few months, rather than smaller incremental changes more often, is that is much, much, more difficult to track down bugs like this.
@KALofKRYPTON Never unplug the PS4 like that. Seriously, it can do more harm than good. If it happens just hold the power button down for a few seconds until it reboots.
Unplugging can result in a corrupt hard drive :/
Interestingly enough I just tried this and it worked. When I went to account information, it said I needed to verify my account. For what reason, I'll never know. In the end, it worked for me. I had previously tried the boot in safe mode and re-install software, but it didn't work.
@ZeD I'm well aware. As it happens there appears to be no hdd access to worry about while this is happening, the fans are minimal too.
Also, it's actually pretty difficult to kill a modern hard disk like this.
When this happens, the yellow standby light flashes constantly and the console is completely unresponsive to the system buttons or any controller input. Pulling the plug is the only way I could solve the issue. Not something I'm keen on doing again mind you, hence, I won't be using rest mode until it's fixed.
Happened to me once, before i had read of any issues. Power button was unresponsive so had to pull the plug. Since then no further issues, and shareplay has been a ton of fun with my friends, whether it be taking down legendary ships in black flag, doing the co op knack, letting a friend play an hour or 2 of second son, or the always interesting octodad co op but with roullet mode activated. Outside of my one issue, 2.0 has been a great update.
@ZeD I had to unplug aswell as when it happened to me holding the power button down did nothing. Unplugging is never a good thing but it was the only thing that worked on mine.
I'm glad this is working for some of you. I haven't had the problem so wasn't able to verify this, but it does seem like there's something to this.
Spent my entire Sunday trying to fix my PS4 because it keeps on freezing and crashing in game. The rest mode nonsense is a small inconvenience, but what I and apparently some other are experiencing is game breaking.
And you know what the worst part is? They got my nuts in a monkey wrench because of all the digital content I own. I wish I could just sell my ps4 and walk away, but then I'm throwing out hundreds of euros worth of games and Plus. Sony just doesnt care. I called the customer service 2 times this week after mailing them twice before that and the service is even worse than their network. I own so many Sony products because I am raised with Sony being the no1 brand when it comes to consumer electronics. When I moved out of the house I bought a Samsung TV and my dad made me return it and contributed the difference himself so I would own a decent TV, true story. But Sony has really disappointed me beyond words this week. And it's not just these problems they're having: we had the hack a few years back and no one talks about that anymore. But the big difference with those days was the communication of Sony to their loyal customers: they were open, honest and even humble with the deepest and longest bow I've ever seen. They didn't lie to me on the telephone or state that "13,5 million people can't be wrong"...that smug f*ck.
Sony, please lay the cards on the table and don't leave us all hanging in the dark...and please show a bit of your Japanese heritage where this sort of behavior is frowned upon; there is a big differnce between confidence and arrogance
The PS4 I have must be a beast because it has never had any issues except for when the power when out while I was playing and then it wouldn't turn back on. But it came on after a while of unplugging it and plugging it back in. Besides that and PSN issues it has been all good for me.
Never even used this so wouldnt know if it is faulty. i switch it on, i switch it off. anything inbetween is just wasting electricity.
@get2sammyb I doubt it's working for them long term. It worked for me once, the next time I tried it locked up again (and all emails are validated)
Strange stuff im still useing standby mode when i turn off my PS4 I do it several times a day switching from PC to PS4 with 0 problems. I also read you have to have the USB ports always on power settings to stop this from happening. You might want to try this also if your having trouble.
@thedevilsjester Ah, that's a shame. What a weird bug!
I was having the problem at first but I was able to fix mine. You must change settings. Here is what I did.
Go to "PSN" in the "Settings" menu. Make sure your email is verified.
Next, go to "Power Save Settings" in the "Settings" menu. Select "Set Functions In Rest Mode" and set it to "Allways".
Lastly, stay in "Power Save Settings". Select "Turn Off Controllers Automatically" and set it to "10 Minutes".
Rest mode should work for you now.
I haven't had a single case of this issue & I always have my console on standby. Going to do this verification now anyway just for laughs.
My Email is already verified, maybe that's why I for one haven't encountered this issue...
No issues with our PS4's
OK, ignore my comment (first comment) it is having even worse issues now. After I finished playing last night I turned it off into rest mode and back on a few times and it worked fine. Satisfied, I went to bed leaving it in Rest mode but woke up at about 4am and the fans were going crazy, the orange light was pulsing as if it had just been turned off and the console was hot. I signed into the webstore on my phone and looked at my download Queue, nothing was downloading so it was doing this for no reason as far as I could tell. I tried to turn it on and nothing happened, even tried holding the button down to force a reset and still nothing, had to unplug in the end. Hope there's a new patch soon, I'm having to wrestle my system on and off everytime I wanna use it :/ . Have done the database rebuild fix too but made no difference.
@joseth418 So was mine, over 2 years ago, then since the new update it has become unverified. It's irrelevant whether you've done it before or not, that's what's weird about it.
I had an issue after first installing 2.0 - I went to turn my ps4 on and it turned itself completely off. I tried pushing the power button to no avail, but when I (accidentally) pushed eject it turned on and everything was fine. Odd.
Haven't had the rest mode problem myself thankfully, even though I always have it in rest mode. Only issues I've had with the latest update is sometimes games refuse to open the first two or three times I start them saying the operation can't be started or no disc is inserted. Always works after a couple of tries though.
Don't forget to blow on the console.
@LampShade You keep using that word. I do not think it means what you think it means.
This fix worked for me. I wouldn't call a quick fix to a non-bricking issue from such a huge update an 'epic fail'. Fail, certainly, but definitely not epic. The update adds some awesome features.
I just wanted to update once more.... Just spoke to Sony after about 35 mins waiting on the phone they suggest to hold power until the system turns off. Then stay away from standby mode until the new patch in 5-7 business days cmon man!!!!
I am stunned, in that I just verified my email, and the rest mode issues I was having have gone away. The PS4 rests in about 15 seconds and comes right back on after I power on the console. I have no idea who found that fix/workaround, but thank you!!
ive put mine in rest mode alot since the update and i haven't had any issues its very weird
Must be lucky!, I leave my ps4 in rest mode all the time and never had this problem... "Touching wood"
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