Ah, you can't beat a bit of people power, can you? For whatever reason, PlayStation 4 owners have started to create a Twitter campaign centred on the idea of a better PlayStation Network β or, er, #BetterPSN if you're into all of that social media nonsense. It's not entirely clear what prompted the movement, but there have been some complaints regarding download speeds of late.
And while this isn't the sort of thing that we'd typically report on, we do reckon that it deserves spotlighting. There's no doubt that the PSN has improved monumentally since the PlayStation 3 days, but it still has glaring flaws that the Japanese giant needs to address. And as long as we're all constructive and polite, then there's no harm in helping the manufacturer identify them.
Some of the key complaints that we've spotted just browsing around the web include: the download list, download speeds, credit card authentication issues, friend notifications, and the PlayStation Store layout. People are also eager for two-step authentication to be implemented, alongside a store wishlist, gifting options, and an increase in cloud storage space.
To be honest, all of the above sound like solid ideas to us β but we'd like more. How about less intrusive maintenance, system-level stat tracking, and more library organisation options? We're probably delving into the realm of firmware updates here, but the PS4 is so tightly integrated with the PSN these days, that we'd like to see both simultaneously enhanced.
The frustrating thing is that there's so much Sony could do with the console that it's disheartening to see so little progress being made. Naturally, these things don't get built overnight β but a better experience across the board benefits the platform holder, as it will lead to increased engagement which should ultimately lift sales.
But what do you think would constitute a better PSN? Are there any features in particular that you're gagging for, or do you just wish that old issues would be cleaned up? Speak your mind in the comments section below.
[source neogaf.com, via twitter.com]
Comments 66
How about a set time for when the PS store updates? In the US at least it's always on a Tuesday but what time Tuesday you never know...
Got to agree with less intrusive maintenance. Outages are almost unforgivable in this day and age.
We definitely need more cloud storage space.
@PMasterTy9 Preach! If I see a 'Cannot Upload' error one more time, I'm going to scream. Having said that, I actually think the issue is down to bloated PS4 save files more than anything. I have literally hundreds of PS3 saves uploaded, and still have like 400MB left.
I want to be able to sort my purchases so I can find them quicker when I want to re-download 'em. Sort by console type, sort alphabetically A-Z, alphabetically Z-A, sort by genre, sort by release date, and purchase date, and give me a search box so I can find it quick.
What I really want is the ability to organize my apps and games, like on the 3DS. I don't mind the whole "Whatever to played or what disc you insert jumps to the front" but I'm tired of TV and Video automatically deciding to move to the front of the line whenever it wants. Plus with all the games I have on my PS4, that line can get really long..
I have no problem with the download speeds. I download @ speeds as fast as 5 megabytes per second. I have a feeling some people pay for the lowest speed tier of Internet and expect Sony to exceed that when they're downloading. It doesn't work that way. You're only going to get as fast as you're paying for.
I want them to sort out previous issues the regular maintenance downtime is annoying and I don't have as much issues with xbl as psn
All of the sounds great but I would love to be able to change my PSN name.
Keep dreaming
@Mxpxboy speeds of 5mb/s down are pretty good but for people paying for 60mb/s down or 120mb/s down and sony throttles the max download speeds on PSNβ¦it's unfair for those people. My ps4 is on ethernet and my internet is 60mb/s down and the highest I've ever gotten is 7mb/s down on my ps4. My iphone downloads 500mb games faster then my ps4. This would be understandable if PSN was free but thats not the case anymore and it's unfortunate that this happens now.
Keep us updated in general would be nice. If there are issues on the network, use that notification from "Playstation" and tell people, thats what it is for... right?
If you're into all of that social media nonsense. Please tell me this is sarcasm?
I think it is lol. And I agree with all the changes you guys mentioned and peoples complaints, it seems like marketing is there focus not really the actual playstation 4 experience, UI, fluidity.
Mine works fine. I get close to my ISP's DL speed and up isn't bad either. Stable for mp too. I bet people complaining are using wifi instead of Ethernetπ
I'd love a more contemporary search method, but that's all I can think of
Fix the download/upload issues, the c.c errors, and I can be happy. Since 2.01 update my ps4 has downloaded at 500kb a second. I've tried all the dns tricks, bought 3 new routers, subscribed to a higher speed internet (from 15/3 to 75/10), had the old cable wire ripped out of my house and new lines installed straight from the pole, spoken with psn and internet support, have even had them talk to each other, have tried a different ps4 to make sure it wasn't mine. No dice. Before 2.01 download speeds were great, I could shareplay in high quality, stream great, no issues. Post 2.01 has completely changed how I buy games, and even play. This is an issue that is not on my end, or my cable providers end, this was something that started with 2.01. Once in a while my download speeds will skyrocket, for a few seconds, to 10-13mbs, then promptly go down to 500kb. No other device in my house does this, except my ps4. So yes, I would love upgrade psn to happen, or in the least someone to tell me exactly what happened that ruined my shareplay, psnow, streaming, uploads to YouTube/Google, and more importantly downloads. Until then, I still love my ps4 infinitely more than my x1 or pc, but damn if it isn't annoying.
whelp, i would like a new psn store
@Mxpxboy Wth are you on about i have had 30mbps in uk and in the us and i don't think i have ever seen it above 5mbps
@EUROCOMANDANT All I know is I pay for 50mb/s and I have no problem with my PSN downloads. It literally takes me 20 minutes or so to download a few gigabytes of updates or a game. I have a friend whose only option in the area where he lives is Comcast's 6 megabits a second service. It takes him hours and hours to download most updates. It all has to do with your internet provider. There's nothing wrong with Sonys upload speeds.
@Mxpxboy the download speeds aren't terrible but they can be better. Obviously if you pay for slow internet sony can't just make it faster but if you pay for very fast internet the problem is that you can't get your moneys worth out of it because sony throttles the max speed that people can download at so that their servers don't get overloaded. So the speeds we have now are decent but they could definitely be better especially since we are paying for the service now.
The network outages is all I ever have had problems with. But then again I hardly use my PlayStation stuff as of late. I'm sure I will more next year though.
@EUROCOMANDANT I understand that. However, you will be hard pressed to find a website that doesn't throttle download speeds. But you're right about what you said. It could be better. But that applies to everything in life.
@Mxpxboy haha too true
@Mxpxboy
It's a real issue for me I have great fiber optic broadband around 120mbs yet my ps4 download speeds feel so slow compared to all the other devices in my home, this is one of my top issues as well as not being able to organise my own application home screen it messes with my ocd keep having the tv app appear at the front.
like using a #hashtag in tweeters is going to change something...
it's like those facebook like to help to poor...
I also agree the PS4 has all the necessary hardware to handle a super sleek, PSN with a great user experience, yet Sony has not delivered. It needs an overhaul, redesign, better features and organization. Everything feels jumbled and scattered. I just hope Sony doesn't wait until the next PS system to come out before we see it... like they did with the PS3.
@Mxpxboy
I pay for 200 Mbps and when I test that speed I allways have at least 150 Mbps. Yesterday, I was able to download a game of 25Gb on my wired PC in 20 minutes. My PS4 is also wired and is allready busy for 13 hours to download a file of 10,5 Gb en needs another 21!! hours for 6Gb on anther file.
PSN is very, very, very slow. Has nothing to do with my own downloadspeed. Sony has maxed the speed on 65 Mbps bu even that is impossible to get while my XBox easily gets 100 Mbps.
I would love to be able to pin / unpin things to the content line. It just looks a mess
1. Consistent download speeds (faster the better)
2. The option to stream games from the cloud and automatically store saves there instead of downloading and installing after purchase. Stored saves would work with the downloaded/installed version if I did that later.
3. More competitive Day 1 launch prices for new games.
4. More 'Amazon' style Just For You section which currently seems totally random/irrelevant.
5 The option to opt-in to either email or app notifications which alert me to new content, sales or price changes pretty much instantly.
6. Steam's Refund Policy.
All I can say is hire the Indians in India. They are the best in the industry of programming an IT work. Pay them what they need Sony I promise u u will never regret it.
@Mxpxboy Again I have 50mb fibre and if I plug a laptop in I get 50mb download but through the PS4 I get 25.
Also, there are issue at the moment. I can normally download a 35GB game in about 3 hours but I've currently left Driveclub installing, 25GB, and it's so far been running for about 13 hours and only about half way through...so there are defintely issues.
@whywai88 well actually we have seen quite a few instances over the last few years where using a # on Twitter has made companies change what they are doing. Even in the last few days...
Destiny reverse descision on stupid new user DLC and Batman pulled from PC and Rocksteady apologising. Both of these happened because of the power of gamers voices being heard
@FantasyMeister very good list. Especially the PSN prices seem ridiculous like you said. My only guess is they dont want to compete with retailers (and upset them) because they need them to give their products more exposure in the real world. Also Im sure there are plenty of people that buy day one releases on PSN just for the convenience
They're in front they don't care, expect one or two improvements in six months
I had cause to check my Internet speed via my PS4 yesterday - as Batman: Arkham Knight said I need to connect to PSN - which I am but I checked my connection. On my PS I was getting 45mb/s download and 5mb/s upload. Sounds good but I get 72-75mb/s download and 20mb/s upload on my laptop when its wired in (like my PS4 is) and my XB1 is registering higher speeds (or at least it did last time I checked) than my PS4 is too.
As an owner of both an Xbox (360 and One) and Playstation (3 and 4), I was a little more forgiving over PSN during my time with the PS3 due to it being free. It was adequate but Live was a more consistent and better overall service. However now that I have to pay for PSN in the form of PS+ to play online - a similar cost to Live - I do feel this is one area Sony need to significantly improve on. I don't think it is acceptable to have intrusive maintenance.I know live has its outages too, but far less frequently and often or a lot less time too. I am sure it doesn't say play online for all but 8hrs every month when we do maintenance or you will require superfast internet connection because our PSN will drop it by half...
The most recent download I had was the Arkham Knight patch - 3.5GB and its bonus items (Harley Quinn, skins, weapon pack and the Nghtmare mission too) but that took far longer than I would expect and longer than equivalent on XB1.
Its been a while since I played the same game online to compare experiences, but I have done on the previous gen. I used to find that MP games felt slightly slower and I wouldn't be surprised if that's still the case.
I would be interested in breakdown by region. I recently signed up for a US account and was surprised to see how poor I found the layout compared to the EU store.
I'm still having an issue that's been plaguing me ever since I picked up my PS4 several months after it launched. If I leave my system in standby mode or have been playing a game for and hour(give or take) and up, I become unable to log into the Playstation store and must restart the system. I've seen plenty of people reporting the same issue and it's mind blowing that Sony still hasn't gotten around to fixing it.
I'd like them to fix the PS3 psn store more so, I still can crash it by tapping up on the d-pad twice to quickly at the main menu.
@thatguyEZ holy yes! Thought i was the only one but this is a annoying problem
My download speeds are really good on my Vita and PS4 - sometimes there are noticeable slowdowns but overall it is rather stable.
@Kohaku
Same problem here, and the worst part is that those blind fanboys come out and say PSN is just fine, while you are waiting 3 whole days for a game to download (literally). On my One it never takes more than a couple of hours at it worst, but Sony has capped every single download here in Europe lately. If I add more downloads they just download in the same snail like speed as the rest, so it must be a forced cap and not a capacity thing.
I've been a loyal Sony fan for years but i think enough is enough. They seriously need to improve their entire online structure as it has just taken me 24 hours of constant downloading to get the new 15Gb ESO patch (hardwired/50 Mbps)
Me and my friends must be lucky as we all generally get between 23 to 26m/s download. I did notice a dip on Tuesday but I guess thousands of people were downloading DriveClub and planetside 2
Edit: south coast UK on a mix of Virgin fibre optic and BT if anyone is keeping track
Download speeds are dependent on several factors, the most important being:
The server load
The speed of your service
Whether in your home you use wired or wireless
Moaning about download speeds when you have a busy server, crap ISP & bad DNS setup while using WiFi is a bit pointless.
GOD the PS3 PSN Store is Dreadful(Slow) :-/ After using the PS4 PSN Store(it's Fast) i just HATE visiting the PS3 one sometimes.
My biggest complaint is that since firmware updated 2.0, my download speed on my PS4 sux!
I have fiber optic and before that update I was downloading everything on PSN at 4 MEGA BYTES a second, not 4 mega bits, but 4 MEGA BYTES per sec, and after that update it Yo Yo's from a few kilobytes to the 4MB's, and it ain't my internet, because the fiber connection was "rock solid" before and after that firmware update. In fact everything that doesn't have a "cap" on download speeds, downloads at the 4MB speed.
Sometimes if I pause and un-pause the download while I'm downloading on PSN, I can get it to stick at the 4MB per sec download speed.
I was thinking (at one time) of upgrading my internet to a higher speed of 150 mega bits a second, but whats the point when the PS Network won't let me achieve 36 mega bits!
Plus I think it's at least suspect that they went from showing MB per second "all the time" to MB's a second up until you hit the Gig mark & then the 100th's after the Gig mark (they were showing only tenths before this update). Why?
It's much "easier" to "notice" the download speed with the way it was! Plus "most" people know a 1000MB's = "a Gigabyte.
There are a lot more things I could complain about but this is the big one for me, but when something is only a couple of Mega Bytes big and I see it downloading at a Kilobyte rate it drives me crazy! Especially when I can "pause & un-pause" and get it to my 4MB per second rate!
Forget when it's a massive download & I walk away and "forget" to "pause & un-pause" and return to find out that it's only downloaded a couple of MB's!
I've called Sony on this sooooo many times that it's retarded.
So I live with it like "jiggling the toilet handle" to get the water to stop, I "pause & un-pause" to get Sony's network to work.
@blah01
As many people have already said, PSN download speeds rarely come close to their internet connection speed. My PS4 is wired and using the network connection test my PS4 tells me my download speed is 3.5mbps (not bad for a 4.5bmps ADSL line). But when downloading games or updates from PSN the actual download speed is often a fraction of this (~800kbps). Other devices on the same connection (PC's and even phones connected via a wifi access point) manage to download at almost the full line speed, but PSN downloads are consistently slow.
In my experience, the main bottleneck is the PSN server speed (caused by, presumably, server load). All other factors (wifi/connection speed/DNS[?]) pale into insignificance.
It's a shame Sony can't admit that their network can't handle the load that its users place on its download servers and just set up some S3 buckets to host the downloads (in other words, let Amazon's cloud take the load). If they did this most of us would easily hit download speeds somewhere in the vicinity of our line/connection speed.
@charlesnarles Guess again. There are a lot of reports on the internet in the last few days of people having absurdly low DL speeds. My friend just bought Diablo 3 and her 1.3GB patch took about 4 hours on a fast wired connection, it sucked having to wait so long to play online together!
Um... less maintenance, I haven't seen a maintenance in a while for ps4. Watch me Jinix it too. They need to include a music section on the ps4 as well lol.
@Pipr
True, Sony need to up their game in this regard. My point is one must ensure that one's own set up is optimal too.
Give us the ability to appear offline.
@Splat there is a time. I believe it's 5:00pm Eastern. I always check at about 5:30 and its updated.
This is how I'm hooked in...
1.Lan only- CAT 6a (not necessary, but gotta good deal) Quad shielded cable
2. Fastest Tested DNS
3.Locked in Static IP with "all ports" opened "specifically to PlayStation Network for that Static IP.
"Everything" before and after rips at my "full internet speed" except for the PS4, and I refuse to believe that it's just their server when moments before the update its fine, then immediately after updating and testing it it's not and "it hasn't been since" then.
My buddy and I both have day 1 PS4'S and he isn't having the issue like me, I work in IT, and I think it's a instability in the earlier version of it's OS, and I think "some" of us have a "interfering glitch" locked in, that's jacking with that update.
I say locked in because launching it in safe mode and re-downloading that version and others doesn't do it because there's "no corruption in the update versions to start with.
The best way will be when I go to upgrade my hard drive and "have to re-download" the OS straight from Sony's site and then reapply it "fresh and clean".
But the "multitude" of people that do have this problem, shouldn't have to wipe the "whole OS" and reapply, that's ridiculous, and Sony should do something about it.
I don't think the psn is that bad.. Better navigation would be nice tho..
The PSN store ui is a bit crap, let's be honest. It's slow and a pain in the ass to use. It needs to be streamlined. As does the XMB. The ability to manually sort the items on the XMB would be great. Create folders etc. It's just a bit of a mess right now. AND the download speeds are a joke. 3 hrs for a 3gb file? C'mon. I have at least 50mb broadband.
I threw in my 2 cents, or about 20 posts
lol
I have a 100mbps internet speed but took 36hs to download a 15gb patch for eso, doesn't really make sense now does it.
PSStore layout need to change NOW, even Nintendo eShop is better designed
All I want is to be able to change my PSN ID
Ive realized that alot of people have missed a key feature that needs to be improved. SONY CHANGE THE WAIT TIME ON ONLINE DEACTIVATIONS! I am so sick of hearing stories of people being hacked and they cant play the games that they bought offline for 6 months! I dont mund a wait but make it once a month because 6 months is ridiculous!
@NepNepsPudding I actually wrote to Sony about that very issue. Stating I wasn't happy that I am unable to sort out my apps, as I wish, and just to make the issue worse they keep sticking that damned TV folder, that I don't use, right at the front all the time. They said it would be something they would be looking into in the near future. 3 updates or so later and nothing's changed.
Guys, you should report on any issue related to playstation. It's pretty much your job. I like that it's not always just about the games. The machine itself is part of the experience. It's not really just a game machine is it? The players want a multi media machine, A hub if you will, for their entertainment. You guys help in letting Sony know this. . . Well my arse licking here is done.
There is also a campaign website now. http://www.betterpsn.com
@Mxpxboy That's not true at all. I pay for 60mbps down and 20 up. On a good day I'll get 20 down and close to 5 up. I had to up my speeds just so I could get 20 down on PSN. Connection speeds are horrendous, and as a streamer it's super frustrating to have the quality drop off because Sony's network won't allow me to use the bandwidth I pay for.
@Doc_C_Live Dude. You're getting exactly what you are paying for. You are mistaking megabits with megabytes. You are paying your isp for 60mb(megabits). That translates into 7.5 megabytes per second of actual download data per second. Speed is measured in bits. Which is what isp's advertise in. Data is measured in bytes. Which is what you see on PSN when you're downloading. It's the reason people think Sony are shafting them. They're not. It's just people are misinformed. It's very common.
http://www.ronstauffer.com/blog/your-internet-speed-megabits-vs-megabytes/
For example, I pay for 50mb (megabits)down and that works out to be 6.25 mbps (megabytes)which is almost exactly the speed I get on PSN when I'm downloading a game. Trust me. I watch it and count to make sure. Obviously, it's going to fluctuate up and down a tad, but for the most part it's steady.
@Mxpxboy I think you need to re-read my comment.
This morning 4/6/16 ps4 released an update there was no menchon of the download cap on the update info sheet. However download this update and do a network test. my speed has more than doubled the previous cap. my download was 77mbps, normally it is between 30-34. ENJOY
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