UK retailer GAME has informed customers just 24-hours prior to the launch of the PlayStation 5 that their console may not arrive on time. The specialist retailer explained that “due to the volume of PS5s in the UK market and the size of the product, the release has led to UK-wide delivery challenges for all retailers and couriers”. It added that, in order to ensure that as many orders arrive on time as possible, it’s had to secure “multiple couriers to achieve this”.
Then comes the bad news: some GAME customers won't be receiving their PS5s until Friday. In an email to customers, the retailer pins the blame on one of the country's courier services, Yodel, "due to capacity issues in their delivery network". Whatever the reason, many are upset because they paid extra for priority delivery.
Yodel has responded to GAME's finger-pointing with the following statement:
Yodel does not work directly with GAME. Our client is GFS, a fulfilment business who work in partnership with GAME. We have been consistently clear on the order volumes we are able to carry for them and it is deeply disappointing that Yodel’s name has been incorrectly used in an email to customers on the status of orders. There are currently no delays within our network, and any issues regarding delivery capacity is a matter for GFS and not Yodel.
The safe, secure and timely delivery of each of these parcels is our utmost priority, and we are committed to ensuring customers receive the excellent service which we stand for.
Obviously, this is a challenging period for everyone, and that includes couriers. However, this scenario does sound messy. Those who paid extra for delivery with Royal Mail or DPD are right to feel bemused that they’re only just being informed their package is with another delivery service, and we can’t help but feel that GAME should have communicated all of this information earlier. Hopefully everyone gets their console safely before the weekend.
Comments 78
Me as I was unboxing my ps5 next to my xsx: "wow, it's not so bad at all! It looked bigger in the pictures but it was all blown out of proportion.... It's not much bigger really, much smaller than I expe..."
...Pulls it up out of the box bottom...
"Omg look at the SIZE of that thing!!!"
Feel sorry for anyone getting their ps5 with yodel. I wouldn’t trust them with my trash let alone anything of value.
Used to work in UPS warehouse so I have nothing but sympathy for the regular employees/delivery folk. I honestly can't imagine. We literally had death threats called in when things fell behind due to weather... And it wasn't even the holidays and nothing as anticipated as the PS5 was being released.
I've received my email from the Royal mail giving me a delivery window of 9:30-13:30 tomorrow. Having paid £9.99 delivery on top of the £700 for the PS5 bundle, it better had bloomin turn up lol.
Ordered from Very and is coming via Yodel, seems to be on track to arrive tomorrow, have had no email from Very saying anything different
@EllZ89 My Yodel driver is a very nice man. I gave him a bottle of Pepsi once.
No self-respecting retailer should be employing Yodel anyway.
@God_of_Nowt Thanks but no worries, it was only part time work while I went to school and that was some time ago.
I only mention it to illustrate what some of these people may be dealing with so please, to anyone expecting a delivery... be patient. I absolutely understand how frustrating it is to pay for shipping for a certain day and then it doesn't show. But some things are just out of everyone's control.
@Paranoimia GAME haven't been self respecting for a long time.
@zupertramp Sadly I feel like your call will fall on deaf ears. I got frustrated at the situation but I would never ever take it out on another human being. It's literally no one's fault. No one has done this on purpose, especially the drivers, who I'm sure just want a smooth delivery.
Paid £9.99 for DPD pre-noon delivery for the parcel to be shipped with DHL 24hr and no tracking information. Seems I’m getting up early and patiently waiting...
Expect nothing less from Game using the cheapest and most unreliable in the business. However it's not the end of the world, it's salvation from it! Be patient, you know you have one and you know it's on the way. No doubt save you from day one server issues and such.
@God_of_Nowt The only reason I can think of why Game chose Yodel (as well as their usual DPD, Royal Mail partners) is that they were the cheapest. Probably were promised reliable delivery on the 19th and thought, fine, that's one less thing to worry about now. Maybe communication wasn't the best on Game's part after the fact and Yodel became a little overwhelmed with the numbers. Having said that, one extra day to wait isn't bad at all. It wasn't Yodel but Game, after all, who charged delivery and changed in on people's orders (I chose free delivery lol so I'm fine).
I used to work for Game, close to two decades ago when I needed a job while at college/uni. Back when they sold games, not phones, tablets and whatever else. Before they were part of SD, and games were sold and traded in at a reasonable price. Nice close knit team. How they have fallen.
just got this emal from yodel got a tracking number to so its arriving thursday 😎Thank you for your order from www.game.co.uk.
Your order is now with our courier Yodel and is due to be delivered tomorrow.
Yodel will provide you with a two-hour delivery window notification by text and/or email tomorrow, usually before midday. Please be aware that some postcodes take longer to deliver.
Thank you for shopping with us.
@TheIdleCritic Ha, very true!
Let's just hope Yodel don't do their all-too-frequent trick of throwing the package over the garden fence if someone isn't home. Hell, they did it to us once when we were home, without even knocking on the door, breaking both glass items inside.
@God_of_Nowt The staff at Game were a great bunch, went for drinks, parties, birthdays. Nice grounded people.
I do like going into Forbidden Planet in London, near the Fopp (even Fopp have gone downhill a little in terms of stock and prices).
I'll be sure to tell my driver tomorrow not to take any nonsense from customers!
@Paranoimia Haha. I do want to stress that if you get a driver who does that, that's more on them than who they work for.
As @God_of_Nowt pointed out, a lot are now contractors or self employed who probably deliver for Yodel AND DPD AND whoever else.
I always feel bad for my UPS and Fedex guys when they deliver heavy packages. I try my best to help them get it out of the truck when they deliver bigger stuff here.
Have you guys had a chance to try out the 4K blu ray player yet? What's the movie quality like?
@God_of_Nowt Wow that sounds like a terrible pick for this scale of launch. And that's definitely on GAME but on Yodel too for going along knowing they aren't structured for this kind of thing. It just sucks because no one really has the ability to yell at the people who make these decisions, only Harry the driver or whatever poor saps are working the phones that day at customer service.
@God_of_Nowt Also it's entirely possible my bad experiences are largely an American thing. The few years I spent in England, I found most people to be exceedingly friendly, even under duress. Really made me question the validity of our whole Southern Hospitality schtick.
@zupertramp most of us just can't be bothered with conflict. Then we'll insult you behind your back.
Ebuyer have screwed over loads of customers but GAME gets the media attention. Not defending GAME but media outlets are just a bunch of parrots repeating each others stories. Do any of you actually research anything? Ebuyer have ruined far more people's launch day than all other outlets put together but all we hear about are the same old articles that do the rounds on every site because that's easier.
@God_of_Nowt yeah that was more reading than I expected to do but interesting. I appreciate your perspective in any case. Most days I wish I was living back over there, cheap burritos be damned.
@TheIdleCritic Going from the wide roads of Texas to the narrow, winding back roads of Cornwall, I was not a good driver at first. Anyway I once knocked this guy's mirror off with my car and although he was a bit upset at first he ended up basically saying oh well it's just a car and then drove off. Mind you I was in some beat up junker I'd bought off the car auctions and he was in a BMW. Never seen anything like that over here. It was like straight out of National Lampoon's European Vacation.
This is the problem with some retailers putting a delivery contract out to tender and then going with the cheapest option (Yodel), irrespective of the poor service offered.
I really wanted to purchase my PS5 through John Lewis, and was lucky enough to do so in the melee. Because of this, I've got an extra year warranty free of charge, and a premium courier service dropping my new white slab off this morning (with no delivery cost to me).
#JohnLewisFTW 😁
I feel their pain. Same thing happened with me and Walmart. I did get mine last night, only after Walmart said for about an hour and a half that they couldn’t find it in their shipment, before finally finding it 😐
Good luck everyone waiting by their front door today! Happy UK release day!
Thank god for ShopTo! They've been quick and reliable throughout and my PS5 is coming from DPD before 12.
Happy days!
Best of luck guys and girls. Those who get it late just remember lots of people couldn't even order one, so a day or so won't matter to much. Enjoy your consoles and happy gaming. If the UK sells out of stock i am calling it Dire and a terrible launch Lol.
@zupertramp Absolutely disgusting that you were subjected to that, totally out of order. However, as someone who moved here to the US 4 years ago, let me tell you the service I get from you UPS guys is totally cool. My experience with Yodel back in the UK as a customer and working professionally with them in logistics showed me they are a dumpster fire of the highest order. There isn't really a US equivalent to Yodel, even after all the recent shenanigan's, USPS still performs better than Yodel did. Tracking showing they tried to deliver and you weren't in, even when you sat on your doorstep and no delivery note received. Drivers made to work such punishing shifts that they pee in plastic bottles. A ***** storm blowing brown in every direction. Nobody wants a delivery from Yodel.
Im not to upset at the possible delay of a day, but the fact i paid for royal mail 24 and got a free yodel deal without being informed or refunded does upset me.
Is this legal? Surely a refund should be provided. Game and Game alone are responsible for this, and Yodel (despite their reputation) shouldn't be the ones getting the stick.
Typical of YODEL. Utterly useless
May YODEL be with you !
Ordered mine with Curry's and paid £4.99 to get a pre 12pm delivery. Got an email saying Terry is delivering between 9.30-10.30. My main man Terry 💪
Just got informed that my PS5 will be delivered on 24 ..... i dont know how to feel about this
Glad I bought mine through amazon now. Only problem i have is that I’m out for 2 hours of my 4 hour delivery window.
Oh dear, no-del, along with my Herpes are a disaster zone. Good luck folks.
At least parcel farce aren't as bad as they used to be.
If your PS5 is getting delivered by Yodel then you should probably start looking for a private detective to track it down for you and with a bit of luck you'll get it by Easter
Luckily mine arrived from shopto nice and early! Good start to my day. Good luck to everyone else and enjoy!
Quite annoying given game charged us an additional £10 for delivery. Also funny they sent a second email clarifying that it’s only a small proportion that will arrive on Friday, I presume because of this bad PR.
In the plus side they sent me an offer to get some games for £30, so will probably get Dirt 5. Will likely even get more in trade in value than the £30, so a free game really.
Yodels response if even more amusing:
“ We have been consistently clear on the order volumes we are able to carry for them and it is deeply disappointing that Yodel's name has been incorrectly used in an email to customers on the status of orders. There are currently no delays within our network, and any issues regarding delivery capacity is a matter for GFS and not Yodel.”
I just had confirmation from Yodel that I will not be getting my console on launch day, but my friend's PS5 coming to the same address from Amazon will arrive today which makes it even worse. Game are trying to put all the blame on Yodel but Game have chosen to use a cheap and nasty courier to save themselves money and all the consequences are on customers. Regretting taking the day off work today, now I can just sit around all day being annoyed!
@NeuralDeclan that absolutely sucks, I will try and avoid yodel in the future. Unfortunately people have been tricked thinking game were using an alternative.
My launch day PS4 didn’t turn up until the next day (Amazon). It was very frustrating but as I get older, my need to have things on release day becomes less and less. I’m quite happy to wait a few months for the chaos to subside and be able to walk into a store and buy one, without all the stress and hassle. It’s not the end of the world.
I ordered on Game and selected DPD pre 12, then it changed to say Royal Mail Free, but then changed again and its being delivered by DHL but least not Yodel and it is out for Delivery.
@Dan_ozzzy189 you should definitely have been avoiding yodel well before this anyway haha! They truly are in the garbage-tier of UK couriers, just below Hermes in terms of poor reliability, late delivery, damage to goods, and zero accountability and customer support if your parcel ever doesn't arrive / gets damaged. This is not my first experience with them, but as others have said I had no idea that this would be coming with yodel until yesterday when it was too late. My PS5 accessories preorder came on time last week from Game via royal mail absolutely no bother, and it just shows me what could have been if they used a proper delivery company...
Yodel, yikes. Those poor souls waiting for Yodel to deliver their PS5 have my sympathies.
Hi all
Just wondering for those living in Wales and have Yodel as their delivery I've been trying to contact yodel with no such luck to see if I can just go to their depot in Nantgarw to collect it myself before it's dispatched but the phone number that also appears to charge a bomb is just the same as the other number it seems when phoning just goes through to a machine and doesn't give me chance to speak to a real person about this. Also has anyones actually been dispatched according to their tracking for yodel in Wales yet?
I'm so disappointed in game some people getting it through royal mail or better courier and the rest suffer I don't care if it is a pandemic we paid a lot of cash for this and they had time to get it sorted to be delivered in time
@PixelRunner jealous, I ended up with Amazon, although they say it has been at the local depot since the early hours and should be with me by 3pm…
Mine is at yodel Bristol service depot at 550 im not holding my breath but hopefully get to my local depot in abit then with me this afternoon. My mates ps5 is out with delivery between now and 1150 on amazon.
@Mattuk91 live in Newport, the last info on my Yodel tracking info this morning is that it's at Bristol that was at 23:00 last night, not looking good for getting it today as expected, got it from Very
Picked my PS5 at 07:30 from Hinckley Game(first round,on-line pre order). No problems, all nicely boxed and secured by TNT. Other orders all arranged on floor awaiting pick up by customers. Staff checked I have correct version in box(disc). Everything went smooth for all people waiting in cue. Can’t say enough good things about Hinckley Game store.
@ChilledAtGaming that would be a terrible business decision. It would mainly benefit MS.
Tracking info has not changed but just got an email from Yodel saying I will get it by 9pm
All ive got is the tracking number for Yodel, but when i use it , it shows they have not got the package yet. Damn you Game.
Mine is due somwhere in 2021. 🤪
Yodel tracking just suddenly updated to tell me the driver has 11 stops to go before being delivered
My Amazon PS5 is on it's way thank God But bit annoyed with ShopTo tho because no sign of the Dualsense Charging Station :-/
Their statement is incorrect to some extent my tracking info says it is on its way but it is delayed, but no timeslot today even though it is saying estimated delivery today I have no idea if its at the local depot or still at the previous depot
@Carl-G had my mates amazon ps5 parcel staring at me in the face for an hour, be going to meet him shortly to give it to him, shame wish it was mine aha.
Hi again all
Just so you know yodel have said my delivery is due between 4pm and 6pm and I'm 80th in the que of deliverys. Its annoying that the driver is only a 5 minute drive from my house if it would allow me to I'd phone him to go get it off his van lol.
Hopefully get it today anyhow. Hope you all do too
Yodel just updated driver is a drop 6 out of 215😳 I'm 12 drops away. He/She is only about a mile away on the map.
@dragonslayer1759 same here. Received txts from Game saying the carrier has it, but yodel claims they don’t have it yet🤦🏽♂️
@Anubis989
All we can do is wait, as it seems impossible to get in touch with either Game or Yodel. Lets hope we get it tomorrow at latest.
Meanwhile no issues with Amazon who usually turn up at 5pm for me. They turned up at 11am today!
Just gonna sit here and work on my disgraceful PS4 backlog and let everyone else fight over the next gen consoles til well into next year!
There's something seriously going wrong with Yodel at the moment. I subscribe to one of those overpriced craft beer delivery things. They get delivered by Yodel and my last order has been stuck on "awaiting collection" from Yodel for about 50 hours now.
@AndyKazama Mine's been delayed for "external" reasons, according to Amazon. The order history also makes no sense.
Game emailed me a voucher code to get £40 off some select titles to celebrate new gen (probably cos I ordered PS5 from them, no it's not been delivered yet).
One of those titles is PS4 CyberPunk 2077, RRP £55, so if I get PS4 version on disk, can then get free upgrade to PS5 version next year.
Cyberpunk PS5 (and PS4) for £15 seems remarkably generous, so they are not all bad (although they are bad, still waiting for PS5).
@Matroska
Looks like an issue with delivery sent it back to the delivery station.
Hoping Yodel get mine to me today and I’m not even going to be playing it!
Just going to test it works. Purchase the PS collection games for my brother so he can claim them on his PS4, then put it back in it’s box for Christmas. It was a present from the wife, so I’ll be eagerly awaiting the 25 like when I was a child.
My mate pre-ordered from Amazon and had his delivered this morning.
Took off work today and..Yodel just told me my PS5 won’t arrive until tomorrow😞
@thefourfoldroot The thing that's weird is there was never a bit where it said it had left the delivery station. It never entered the "out for delivery" phase. I don't know what's going on but it's annoying since I'm stuck in the house all day because of this with no guarantee it'll arrive today, or even tomorrow. I rang Amazon and they didn't know what was going on. Normally Amazon are good, in my experience, but this is awful.
@Abarth_71
Ahhh you're right, it's not £40 off, it reduces price to £40.
I thought it was unusually generous of them.
Contempt of GAME restored!!
@ChilledAtGaming Yeah, because you clearly need a business degree to see that.
Well, my tracking for yodel has actually updated. My parcel is in transit it says and will be delivered tomorrow...mmmmm My fingers are crossed, but i will not hold my breath.
WHERE THE **** IS MY PS5!!!!!
C'mon GAME, give it to me!!!
@Matroska sucks man. My delivery driver didn't seem happy today, maybe he was doing consoles this morning.
I'm just relieved they didn't pick APC overnight. They are the worst delivery company I've dealt with.
I got my ps5 at 6.30 when I payed for delivery by 12pm on day of release.I complianed about it and today I got confirmation they are going to refund me the £11.99 postage
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