The Last of Us PS5's Pricey Firefly Edition Shipping in Shocking Condition

Wow that packaging is truly unacceptable. You can do much better for your fans, Sony.

Looks like Sony skimped on the shipping materials. Combine that with the flimsy look of the outer box, and I'm not surprised this is showing up damaged for people.

Well deserved i would say, supporting these business practices is a shame

Well Sony is so hard strapped for cash these days they have to save money somehow. Why else did the PS5 price go up and this game retail for £70. They need to save money 😅

They sent these out in envelopes? That's a secondhand eBay/Mercari move right there.

The bubble mailer they shipped the game in looks to be a tad bit small for the case, allowing any mishandling to essentially destroy the case.
I know shipping isn't cheap nowadays but they should've at least shipped them in those cardboard boxes that keep the case snug and protected.

I’m always shocked at Amazons excessive packaging. Like when they send some headphones in a 6x4 foot box. But I’d take that over a Jiffy bag any day 🤣 At least with Amazon you know it will arrive in pristine condition.

These bubble mailer envelopes are a scourge. Not good for documents but not good enough protection for anything else. But when you're a cash-strapped reseller I get it. Still wish everyone would stop using them but I get it.

But this? Just absolutely no excuse for Sony to be pulling off this amateur crap.

@Deadlyblack an item like that should not be shipped in a bubble envelope to begin with, no matter the size. Once pressure is applied it will get squished

@get2sammyb agreed but id also say ND has done a poor job on those cases. For a collectors edition id expect better but then again I dont buy these editions. I get the appeal but i just want the game

No wonder one of the packages was tatty, the bloke admits to being 'genuinely pissed' ! Sober up before you collect your mail, mate! 😆

@riceNpea lol. took me a minute to understand what you're saying. I forget y'all mean drunk.

I'm not going to support the game but this is unacceptable. The fans that received their items in this condition are rightfully angry.

@zupertramp 😁 if this debacle were to happen to me I'd be miffed, irked AND peeved 😊

@AdamNovice this is not full price (70$), this is a 100$ scam from sony that was sold out in seconds so sony will always do it again and again, if these people who support scams get bad products hopefully next time they won't support such practices

Wow, that is terrible stuff. I haven’t personally bought direct from PlayStation, but I have had issues with GAME in the UK whereby they seem to do the same with collectors editions. It should be
Something that all companies do, sent collectors editions to people in at the very least, packaging that can take a hit.

Sony don't have any respect for us beyond our money...

@OthmaneAD it's a scam? 😆😆😆😆😆😆
you won't buy this collectors edition for 100 dollars but you're happy to spend that on tin foil? 🤔😆

I don't understand why companies don't put $100 plus Collector's Edition games in a cardboard box when shipping them. I usually order my games from Best Buy, and all of my Collector's Edition games are shipped in boxes. Most recently, Made in Abyss Collector's Edition (yesterday) & TMNT Cowabunga Collection Collector's Edition (Tuesday). This seems to be a common thing with Amazon as well(using envelopes), smh it's such a shame to see Sony do the same thing.

I was thinking about waiting to order a Firefly Edition myself, and now I'm glad I just bought a standard copy instead.

@SystemAddict well, that's taken me back to being a 10 year old again 😊

I've had the same thing happen with Amazon parcels, where the whole parcel seal has attached itself to the books I'd ordered — took a good hour to carefully unstick it so as not to damage the cover

My PS5 box came with a 3 inch wide hole in it because the distributor sent it in the outer box that they get it in from Sony with another shipping label on it to redirect it to my address via DPD. Sony doesn't care.

Oh and not to forget Game sending my ghost of tsushima CE in a 3mm box with no padding. It was so badly dented everything inside the CE for 5 inches was effected. I had to wait for a spare box to appear on ebay to replace what Game would not.

@OthmaneAD yeah that has nothing to do with shipping. however over priced you think something is, you still have a right to receive it in like new condition, as it's y'know new.

@riceNpea Miffed is a funny one because I remember watching a TV edited movie some time ago and they used this in place of some other word that might scar children or whatever. Joked about that for a while. It's just not really a word that anyone uses with any level of seriousness.

Irked and peeved also don't quite reflect an adequate level of anger either. They're more annoyed.

Don't know what it is but pissed really just perfectly captures the near apoplectic rage one was feeling when they recount an anger-inducing experience. It makes absolutely no sense mind you but how it came to mean sloshed is also a mystery to me.

That's only 20 dollars more than what standard edition cost on PSN in Europe

@zupertramp we also say pissed here in the UK but its usually followed by "off" as in pissed off.

@zupertramp it means drunk because that was its original meaning in common vernacular in the UK long before it changed its meaning in America.

We do say pissed to mean annoyed in the UK too but it has to be fooled with the word 'off', as in 'I'm pissed off'. Pissed probably sound more effective as a conveyance of annoyance because it's primarily thought of as a swear word 😁

@riceNpea @Smiffy01 oh yeah like I absolutely get it meant drunk first, I just don't get why. As you'd think it might be somewhat related to the word piss. Just think it's funny is all, the use of pissed in both contexts is just odd.

"Pissed probably sound more effective as a conveyance of annoyance because it's primarily thought of as a swear word"

Yeah it's pretty much exactly this. Swear words are also fascinating to me. Like the idea of a taboo word.... man we're a strange lot. Makes sense when it's a pejorative of course but just an offensive word for no reason? Bizarre.

But yeah, pissed off works here too. It just usually gets shortened.

Too greedy to pack it properly, not surprising at all.

I wanted this one, but I live in the third world country that is the UK, stop we didn't have the choice.

But, I didn't get any of the special editions of any of the previous games, so it'd look odd anyway.

People are mad they made this, the reviews kinda seem to say to wait for the price to lower, and now the limited edition collectors edition ships like this. I'm not against it, but I didn't see the full point of it. And now this is a bad look for them. I get they can't reprint limited editions, but I hope they do something for this at least. What a mess.

@riceNpea I'm reminded of that joke where a British person and American are in an elevator arguing over the correct word for it. American says elevator because they invented it (I don't even know if this is true but it's a joke so I go with it) and the Brit says no it's a lift because they invented the language.

This is what stopped me from buying special editions from ShopTo if I could; if the item fits in a padded envelope they would always ship it in one rather than a box. I guess some distributors actually comprehend game collector’s desire for mint condition items.

@Microbius Sorry to hear that, thankfully same here. As for using the box for display purposes, RIP. I don't think anywhere repackaged the systems. Contacted Shopto and they said either return the sold out console for a refund or have £5 gratis. :/

@FX102A Shopto used to be good. :/

@Microbius we’ll be saying the same of today’s in 2060 right? Right?!! Hey don’t die on me now

@zupertramp the entomology of pissed I think derives from 'to piss away money' which is what you're doing when you get drunk. You consume lots of alcoholic liquid which costs lots of money and you spend most of the night going to the toilet pissing the booze into the urinal 😁

And that joke you told is probably true 😄👍

Next headline .....no refunds ... We are buying another mobile company

They charge so much for a remaster, then stamp a premium on a “collectors edition” but still cut corners on shipping… how sad, Sony…

Yikes this scares me, my Firefly edition purchased on the 2nd is do to be delivered on Tuesday. I have purchased several items from PS direct and they were always in a box.

Just remember that they were charging a full $70 for this game.

So much for "confident" people saying that they want to buy this crap, even Sony know the suckers will scoop up this disaster without any resistance 🙄🙄

@Tharsman they know its a cash grab they are just making profit from the suckers who are buying this overpriced tat

I feel bad for the fans that really wanted this and get it in packaging like that. I wonder how many of the pre-orders were scalpers.

As if everything wasn't bad enough ...As someone who hasn't spent a dime on Sony stuff for the past two months, I find it absolutely hilarious.

My deepest condolences to the fans and those affected, though. Y'all deserve SO much better than all this. Sony has jumped the cliff and is currently diving head first straight down.

Uff, that's rough. Hope those concerned will get replacements or a refund. Can't say I see the appeal of this as a collector's item though.

@get2sammyb Whether Sony paid someone or not, they are still responsible for the packaging. If they 'hired' the wrong company (cheapest?) or opted to cheap out on the quality of the packaging materials, that is on them.

If its 'not good enough' for the gamers, Sony's Customers, it shouldn't be good enough for Sony and it would be up to Sony to ensure that whoever they employed to carry out work on their behalf, deliver the quality expected.

It has Sony's brand name on the packaging and Sony should of ensured it was up to the standard expected and worthy of their Brand name on it. Unless Sony has been mislead and/or screwed over by whoever made the packaging, because Sony would have seen and vetted the packaging, its Sonys name and Sonys responsibility...

As someone who has worked in that type of industry, the client should get mock ups and would stipulate things like the quality of the paper/card, quality (usually related to price) of any parts needed - like hinges/clasps - can save money by buying thinner, cheaper alloys vs 'Brass' for example. If the client chooses to 'skimp' on materials, use cheaper paper/card, that is the Clients choice but its their name on the packaging...

@huyi they are getting refunds and keeping the busted product. that's, that's not sucker cash grab territory really. that's called losing money.

How much it cost does not matter. Every dealership in the country is over charging way above MSRP for cars but this doesn't mean on delivery they can wreck it on the way to your house and say it's okay because you're a sucker for over-paying.

I don't understand why some of you are like this. Yes, the game is over priced. Can we like, move on from that now that it's out?

What is up with Sony at the moment, seems to be nonstop problems.

Very deluxe of them.

I hope they complained to the delivery company, looks like they didn't take any care with it at all.

Oh sorry, it's Sony's fault that they expected all delivery company employees to treat every package with kid gloves. They should have used diplomatic pouches for everyone.

For a reality check, go Google 'steel book Blu-ray's delivery' to see many a disappointed collector in that field too.

Because Sony doesn't care. That's why its in that condition. You were already gullible enough to pay 100 dollars for this. Why would Sony spend any extra money on there end to make it right.

@SystemAddict 😂😂🤣🤣☠☠

@zupertramp a car and a "collectors item" is not comparison, a car with good investment if you know how to mod different parts for turbo on fire 🔥🔥, a game which has been "remastered" over 3 generations is not worth the hype and money, no way to justify this, regardless of your reply it's speaks volumes!

@Mr_Gamecube, could you elaborate please. How are one company ruining an entire generation.

@Futureshark have fun complaining to fed ex and ups they don’t even care about their employees why would they give a crud about a crushed box. They are 2 giant corporations that don’t need to answer to anyone.

That's disgusting. I've had collectors edition arriving a bit beaten before so I try to pick the retailer wisely. Some send things like that in a jiffy bag or an envelope. Absolute stupid.

I stick to retailers that put them into boxes but even those arrive beaten... Sometimes i wonder if they are playing football with the parcels... They are more likely to be in safe condition than the other options though.

There must be something going on with the postage since earlyish PS4 days. All my physical games used to arrive with the disc firmly in place. At some point during the PS4 life, every single box arrives with the disc floppping around no matter who I buy from.

Lol. Some dispatcher working in a distribution factory has a bad day and inappropriately packed the items they sent that day, and somehow Sony is evil as a result!
The over-reactions of those who wish to soapbox would be funny if they wernt so disturbing. Has humanity genuinely become this dumb?

@huyi a car can literally be a collectors item. https://jalopnik.com/dodge-reveals-first-of-seven-limited-edition-last-call-1849452854

https://www.gtplanet.net/gt7-limited-toyota-yaris-20220217/

Just refund the game and buy the cheaper ps4 version instead.

@BritneyfR_ee Nah. I've had MANY items from Amazon arrive damaged or completely destroyed due to smaller items being placed in WAY overly large boxes with ZERO amount of padding inside so that the contents gets shaken around to high hell the entire time it's in transit.

Sony dont give a f*** anymore for customers. They will keep doing this to cut corners and maximize profits.

Man, I'd be upset if this happened to me. That really sucks for those people who received it in such poor condition. Pretty ridiculous ☹️

Sony needs a make over cause I don't know what is up with them lately. They really need to take a look in the mirror and figure out what they can do to start earning peoples trust. I am a huge sony fanboy but lately Microsoft is making them look weak.

@get2sammyb it's not the distributors responsibility this but Sony that writes the requirements for packaging. So the blame solely lays at Sony's feet.

Some sites like VGC are saying that customers and not getting full refunds but rather 20% vouchers for their next purchase.

So not only are they shafting loyal and paying customers on the price of the game itself but also delivering the product poorly and post sales support is as usual also poor.

Sony of this generation summed up.

Holy crap, I thought I was the only one! Mine didn’t even make it with the PlayStation hologram sticker. That had been ripped off, the glue from the envelope is stuck to the box and the box itself was crushed. Probably some ***** ESG crap to limit packaging. And the goddamn steel book doesn’t have the title of the game on the spine, just like Horizon Forbidden West left it off. Annoys me that the steel books don’t match the predecessor on the shelf, and is just blank. Especially since the box it came in isn’t shelf worthy anymore.

@JudgeDredd I would happily pay to upgrade packaging. I wish they offered the option.

@Andee I have had that few times from Amazon but one time I spent ages unsticking and then the book was printed upside down. I always check the book first now.

Sony committing one PR/customer relations disaster after another. Wake up!

I got one. It came in a thin, very tight bubble MAILER and came completely bent and damaged. Totally ridiculous. It was so tight, I imagine they had to bend it just to fit it in the mailer. Sony needs to replace these. I'll see what they say when their support line opens on Tuesday. If they don't replace it, I'll never buy from PS Direct again.

Should've done steelboxes

@Titntin the buck stops with Sony. This is clearly a larger issue than a couple of people. Same thing happened to me and others I know.

Product=el cheapo. Shipped cheap flimsy cover box. Jim save money. For the shareholders.

Jokes aside, it wouldn't be a problem if the outer cover wasn't promoted. Come with a better outer cover next time instead of the extra cheap cardboard box that's more flimsy than your average pizza box or at least ship it in a package that will protect it better. Or both it! This is on ND/Sony by the way.

It’s ok Sony will have some more money soon after this year and they stop paying vast amounts of money for the COD and Fifa Advertising and DLC rights etc.

@Grimwood If Sony is going to charge $70 for a remake of a game that was re-released before and even more for a special edition then the stuff shouldn’t come in poor condition. I’d be pissed if I were these people.

Sony doesn’t care about you. They only want your money and loyalty. Quit blindly defending them

i blame global warming. forcing us to not use bigger safe boxes!!!

i jest.

Sony can’t control delivery services but I still think Sony should give folks who had damage boxes a refund or 20$ In psn credit for the inconvenience.

For journalistic balance, here's someone who took the time to show theirs came in perfect condition (as I expect most of them did really).

https://twitter.com/xthekrakenx1/status/1565821053804417024?t=7c0oQvb5SN4e-mcG3mktGQ&s=19

@Futureshark funny you post that tweet because the person is actually providing a picture of how it should have arrived in order to help those whose products were poorly packaged, instead of trying to be obstinate for basically no reason.

Its a shame for those on the recieving end of damaged boxes, but the game inside is now in mint condition.... Its banging!

This have happened to me, but I figured out it's probably a lazy moron who did it, not a whole damn company..

@zupertramp
Yeah, actually you'd think those people who complained might actually know how it should have arrived, what with seeing the advert in the first place and imagining a non-squashed box, without needing someone helpfully informing them what it should be like.
But then Twitter is so full of b*llsh1t artists on so many levels you really can't take anything you see there at face value.

Absolutely shameful on Sony's part. It's so difficult to find anything positive to say about this company anymore. Their arrogance is as high as ever. 🤦‍♂️

This merely supports their lack of care and investment in this beyond high revenue returns.

100 bucks for the game, 70 bucks, extra, for better packaging. What a rip off.

@pip_muzz they’ll be shipping games on cassette tapes with C64 graphics and calling it a collectors edition 😜

For the best to get your money back. Need it for energy prices going up so you can play yer ps5 😂

I bought a pack of Quavers from the shop and they were stale because the bag had a tiny hole in it. Sony's fault.

My shipment of the firefly edition got delayed, hopefully they are updating the shipping packaging🤓

@DoomII you waited 8 years to make your first comment and that's what you write? 😆😆😆

Look on the bright side, the steel case meant no damage came to the discs at least 😅😂

@HeeHo what steel case? If only they'd used one.

Looks like typical ebay packing.

@BritneyfR_ee With these things they have these great cardboard boxes playasia has those small and in a perfect condition.

@BritneyfR_ee Amazon UK now send out collector's guides in envelopes. That's why my Horizon Forbidden West Official Strategy Guide arrived damaged and so did the replacement.

The trophies on this game are pissing me off. Two trophies have failed the pop so far.

Waterlogged, which was mildly frustrating as I had to re-do about 20 minutes.

And survive all Ellie's jokes. This one is very, very likely to make me put the game down and not play at all now. It's annoyed the ever loving ***** out of me, because I've done all the jokes and to re-play a chapter is no longer triggering the optional conversations (because they're done).

Meaning I'll have to restart the whole ***** game to replay Pittsburgh entirely and up to the Suburbs of the Sewers level.

@Futureshark yeah I think it's more so to show Sony support how it's supposed to arrive, since apparently they don't know.

Strange question maybe but is it free shipping? I love stores like Limited Run Games, Nisa you pay premium but these special editions come in padded boxes. With LRG you pay extra for a cardboard box but you know its always fine when it comes and the keep extra copies around for damaged shipments.

@TheKurgan Bol.com the Dutch Amazon send me a artbook damaged in a bubbelplastic envelop a CE soundtrack completely destroyed, God of War CE box damaged i asked cant you send the expensive editions in premium packaging for a extra cost but they dont care its sold out and you dont have it in the end.

This is hardly Sony’s fault!! It’s the fault of the store!! Like blaming Sony because the postman nicked it!!

I might be mistaken (gave up game collecting years ago, I now buy games to play them), but isn't it a disposable outer box? There's sort of a steelbook inside, I presume? While I get it that collectors might have several copies of a game including sealed and unopened ones, I doubt anyone at the shipping company even thought that people might want to keep the outer box.

@MattBoothDev this is why I don't want to triple dip, grounded mode and unlocking all of Ellie's jokes is a pain, add to that they added a speed run trophy just for spite, even tho mp trophies are gone now lol nah no thanks from me

@huyi actually, I'm an idiot and that trophy now includes a joke from Left Behind as well, which is why it didn't pop for me, yet!