Update 2: The download error PS5 players have been experiencing for a good chunk of the day appears to have been fixed. By our count, the problem persisted for roughly five to six hours before it was sorted out. Hopefully everything's stable from this point on.
Update: Sony has acknowledged the problem with PS5 downloads on its official PSN Service Stats page.
A note on the situation reads: "You might have difficulty getting products in PlayStation Store. We're working to resolve the issue as soon as possible. Thank you for your patience."
Again, let's just hope that this is solved sooner rather than later! You can find additional details on what this is all about in our original article below.
Original Story: PS5 players are experiencing what seem to be widespread download errors. We've seen a growing number of reports about this online, and we've ran into the problem ourselves over the last few hours. In short, it's stopping people from downloading anything on their console — games, updates, and everything else included.
The error code most people seem to be running into is CE-107982-7, which, when entered into PlayStation's own error code database, brings up a number of PS4-related issues that refer to your network connection timing out. Hmmm.
It's fair to assume that this is some kind of PSN problem that should be ironed out sooner rather than later. Sony's yet to comment on the situation, but we'll be sure to keep this article updated all the same.
Have you ran into this PS5 error? Give us a status report on the comments section below.
Comments 40
Had the issue but its fixed now! (UK)
I wonder if this is why the PS Access stream vanished this afternoon.
ah the joys of the soon to be all digital future. XD
Was experiencing the issue earlier today. Just checked again and still can't download the game I wanted to. Hopefully, PS says something about it rather than remain silent like normal. It's been like this for hours now.
Was having issues trying to download FFXVI's DLC earlier this afternoon but working fine now
it's ridiculous they can still take your money but can't fix this issue that's been around for a few hours now
Ps5 has been weird recently. Mine started making a lot of noise reading discs at start up like the ps4 pro does. Never did any noise before.
@Shepherd_Tallon
I think you are correct, I was looking forward to the RE4 VR stream and one minute it was due to be streamed at 14:30 GMT , then 15:00 and then cancelled.
I just tried to download the VR addon and it failed although I did manage to download the merc mode so perhaps it is just PS5 only content.
@CaptD Was looking forward to it myself. I've been bored silly in work all day thinking the afternoon will fly once I have that stream to watch.
Ah well.
@Nem Same here. My PS5 is fairly cleaned too. I cleaned it like 2 months ago.
I just tried to buy Postal 4 and got an error message. Not sure if it’s related to this or not.
Let me download The Finals, dammit!
Just tried downloading Alan Wake which I just purchased for £8 on the store and it won’t download. UK
Not affected but I was having a similar issue on Xbox earlier on however. The issue has since been rectified.
@ArcadeHeroes Do you lot enjoy repeating yourselves over and over? this can happen to discs as well not just digital.
The problem is acknowledged on their service status page.
I'm experiencing it here in NA too... I gotta say after completing the buggy FNAF Security Breach, it was a really funny conclusion to have even the DLC glitch out before we could even start it.
@RubyCarbuncle Youre right! anything can break. but that doesnt make digital goods less of an issue. whats been happening for the past couple of days with playstation removing content, banning accounts, and today proves that. I have a ps2 from 2001 that still works and plays games. with or without internet.
Sony updated the status page to mention the store issue, so hopefully fixed sooner rather than later
@ArcadeHeroes I was born in 1978 I'm well aware of that and I have a working PS2 as well however my point stands repeating the same thing everytime something goes wrong is annoying. Like you made your point the first time you don't need to keep saying it everytime something happens.
@DonkeyFantasy Ah so this is your fault — Sony's trying to save your soul!
@MidnightDragonDX @RubyCarbuncle Thanks guys, I've updated the article.
It seems I can download games again! Yay!
@ArcadeHeroes discs are simply a wasteful download ticket. You put your disc in your drive, it still wont be able to download the properly patched version to let you play, and the vast majority of hardware failures are due to the use of physical drives. You can champion having noisy machines, more breakdowns and still needing constant downloads all you like, im happy with a digital world, warts n all.
Hopefully any issues will be fixed shortly.
i had these download issues this morning and i restored the licenses and it let me download the RE4R VR mode first try
Updated the article again, the error thankfully seems to be fixed now.
Removed - trolling/baiting
Sony acknowledged a problem? That doesn't sound like them. Remember in the distant past (by which I mean earlier this week) the problem with randomly banned accounts?
All the PlayStation hype after the VGAs.
Removed - trolling/baiting
Digital Pros:
Digital Cons
We all know the digital world is coming but I think there is still room for physical in this space. Most of us just feel that digital is being forced upon us by corporations for reasons that don't necessarily benefit the gamers.
@JPEGMakima It is ridicolous that people think technology is flawless and "few hours" of down time is eternity
This error code happened to me the other week so today I restored licences then ended up resetting console, I checked if playstation was down absolute no mention of anything, it said everything was working fine cause I had just bought Avatar & it would not download for f**k sake playstation 🙄
@Cherip-the-Ripper What if I told you most of my games are physical? but nice one coming to conclusions when you don't even know me. Saying the same thing over and over is annoying and I stand by that and I'm 100% convinced people here behave like this just to get likes :/
I had no idea this was a widespread issue! I FINALLY bought Gotham Knight late afternoon on Thursday and it would not download. I tried again this morning around 9am and it was still failing. I’ll give it another try shortly but that’s definitely more than 5-6 hours.
@MikeOrator steam has plenty of great deals 24/7
@Tr3mm0r
Yep, so many people without a life i guess Oh no! I can't download a game for some hours!! What to do what to do. Game over!
@TommyNL almost as if some people specifically take days off to relax and play games but then the ability to do so is gone for most of the day and the issue was only mentioned by the billion dollar company hours after it began
i'm surprised pushsquare covered it as this was an issue yesterday that was highly annoying but was sorted within a couple of hours thankfully
Why is their network so unreliable? Throughout any given year they seem to have several random issues affecting large parts of the network. Don’t they use Microsofts Azure network now?
Show Comments
Leave A Comment
Hold on there, you need to login to post a comment...