Topic: Unable to remove ps5 from game sharing

So 2 months ago I went online to delete the system I had connected to game sharing. 2 weeks ago the system I bought for my kids messed up and I couldn't power it on to disconnect it from game sharing , and I can't do it online until June. Called in and customer service told me there was nothing they could do. So now my kids have a ps5 that they can't play unless I'm offline or I can't play unless they are offline. Anybody else have this issue and was able to get it resoled