I cannot figure out what is going on. Whenever I put a Blu-ray in my PS4, it disconnects from the TV and refuses to connect or turn off unless I unplug it. The HDMI cable works fine on my Wii U. It works fine on the PS4 on the main menu and games. It does the same thing regardless of which movie I put in. It does this with several movies.
I changed the cable and after five minutes the movie finally played on my TV. My main problem is that I don't know where the problem is. The cables work fine on all my systems. The PS4 worked fine on the main menu. The TV works fine on all systems.
I did a Google search and nothing came up. I also have a rather disastrous history with Sony's customer service. Has anyone had a similar situation?
Not all HDMI cables were created equally. If it works for games, I'm not sure why it wouldn't work for movies though.
One difference with games and blurays is that the ps4 MIGHT be outputting your blurays in 24hz rather than 60hz. There's a setting for this somewhere, but I can't remember the sequence or the defaults. If your PS4 is trying to output 24hz and your TV doesn't support it, that could be why you're getting a black screen for movies and not games. I would still think you could get picture back by pushing the PS button though (or a normal restart).
To save our Mother Earth from any alien attack
From vicious giant insects who have once again come back
We'll unleash all our forces we won't cut them any slack
The EDF deploys!!
I couldn't get it back without unplugging it. Is there a way to change those settings?
I used another HDMI and it worked fine. It's weird because I used my PS4 for other movies before and it didn't happen. The problem is this issue is so inconsistent that I can't pinpoint the cause of it (see below)
1. Different movie: black screen for 10 seconds and THEN picture
2. Movie on PS4 w/ different cable: worked fine
3. Movie on PS3 on original cable: worked fine
4. Wii U and PS4 games/home menu on original cable: worked fine
5. PS4 home screen after black screen: Nothing but black screen until PS4 was unplugged
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Topic: PS4 Troubleshooting
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