Square Enix Vows to Deny Toxic Fans Its Wonderful Games, Services

Aren’t like all gaming communities increasingly toxic though? Have you seen some of the comments on this site? I’ve even been harassed constantly to the point of quitting two Nintendo sites. I’m no fan of the VAs for these FFVII remakes, but I’m not going to criticize and berate them just because they’re not to my liking.

It’s the internet in general. You can see it getting worse and worse everywhere. It’s not a gaming community issue, it’s a people issue.

Good on you Square! And what the heck are shippers?

So 2025 is the year Square files for bankruptcy huh?

Wth is a shipper?

Also, this is a lot of overkill. I hope. This reads like a lawyer written part of an out of court settlement.

@Xbox_Dashboard @LogicStrikesAgain “ what the heck are shippers? “

Thanks, thought it was just me. I’m gonna go ask Google brb.

“ a person who discusses, writes about, or hopes for a romantic relationship between fictional character “

Ok that’s just a stupid term. I’m blaming all the people who came up with blending names.😝

Squenix has no case, but good on them for trying I guess, better than what Elon and Zuck are doing. We’re doomed.😩

@Xbox_Dashboard @LogicStrikesAgain Shippers are the people who take the romance of fictional characters way to seriously.

Well luckily for me as an American, they legally can't do that so I'm OK with watching this plan breakdown in front of them.

How tf are they gonna enforce this??? I assume they're referring to partnerships with youtube channels or something, cause I have no clue how they'd stop someone from buying and playing their games.
So silly, the only way to stop the internet bullies is for you to log off. Simple as.

@Areus @rjejr Thanks guys! I’m with Square on this one, people out here demanding a face to face apology should drop the controller and get a life.

@JokerBoy322 They can’t legally deny selling their products or services to people who are committing acts of violence against them? Genuine question

No one hates Final Fantasy more than its “fans.” After 20 years of discourse most of what I see is apoplectic gatekeeping zealotry with the rare comments on the profound impact the franchise tends to have on people who love it. It’s been so overblown for so long I won’t even tell people in my life about my love for the series, because most of the time I when I have, it’s usually met with a diatribe on how the franchise is dead and anyone who likes anything but their favorites is fundamentally broken and wrong . This dates all the way back to the release of the original VII for the PlayStation. I’m also a musician and quite a bit of a film buff and what I’ve learned across all of these interests is that there’s so many great things happening at any given time that complaining about something that may not be for you and engaging with people who want to kill your joy is an absolute waste of time.

Vicarious embarrassment for these loony fans. Imagine being that invested in fictional characters and games.

This may be pretty extreme to some people, but I totally agree with it. Fans of media in general anymore have become incredibly toxic and threatening. Take Laura Bailey for example. After voicing Abby in the Last of Us 2, people were sending her messages threatening to kill her newborn baby. Actors and developers have been geting death threats over their work, get yelled at and cursed out on the streets, and are subject to constant harrassment. I don't understand it. It's just fiction. I really don't know why some people get so crazy over it, but I'm at the point where I've deleted all my social media and have just confined myself to gaming sites now because I can't stand the ignorance, toxicity, and the general hatred that seems to permeate our culture, especially online.

@JokerBoy322 First, they likely can legally deny an American’s services and right to purchase and use their products, especially for a digital license. The ability to do so would be difficult, but there may be a way to ban an entire IP address and they could do so without running afoul of any law I am aware of. Second, why wouldn’t you want them to be able to enforce this? I don’t begrudge any company from taking drastic measures. Fanbases absolutely suck across the board right now.

People are mad. They’ll just pirate the games instead but it’s still a step from Squeenix to at least try and protect their workers.

@Steeleye50 I have been off social media for ten years and it has not negatively affected my social or professional life in the slightest. You are gonna love the freedom of not being beholden to it.

@nessisonett I agree. If nothing else companies can come down hard and waste peoples time/money and make examples of them. Shoot even if a case gets tossed the discovery process will expose online posters names and have an effect on their lives. Good way to deter future behavior?

Honestly good. There needs to be a special quarantined island to put all of these absolutely pathetic morons. Such a ridiculous field to wage a meaningless war on. Take away the electronics they hide behind, expose them to the light, and let them burn.

Empty threats. The bad behavior they're talking about is best left simply ignored (don't give them any attention, it's all they want) or it crosses a line that could be punished under laws that already exist.

“Touch noises until you laugh”, I love that. Will definitely be using this if I ever decide to pop out some little 💩s

Sounds like a lot of corpo talk that'll end up in nothing.

@KundaliniRising333 I like it. I'll man the gates for you and welcome them with electric cattle prods..I'll do it for free too 👍

@LogicStrikesAgain 'fans' who are so obsessed with a character they love that they want it to end up with a specific other... I think it was in 2021 wherein a shipper wanted Jessie Rasberry to end up with Cloud and kept on pestering the game's writer Kazushige Nojima about it and he ended up making a statement.

@DennisReynolds not a fan of those two anymore but they, atleast critical drinker, actually likes FF7Remake/Rebirth he even reviewed Remake* back in 2020.

Depending on practicalities, this is great and should be standard across developers/publishers. The sort of harassment and/or bullying that can be levelled at individuals can destroy their lives, for no reason other than doing their job.

Curious how they would prevent anyone from buying their games. Are they going to track their account and ban them from purchasing?

We live in a age where gamers can't just enjoy the games/characters as they are, as the developers intended them to be. No, gamers want the games to be made how they want it to be. It's sad to see and is such a disrespect to the developers and their vision.

I ship turn based combat with Final Fantasy. I've been disappointed for years.

@IamJT consumer rights, historically, being super protected in the USA...

@TimeDelayedGamer he grifts off culture war, that's bad enough for me

Let's remember to stay on-topic, thank you.

Firstly, all shippers are really cringe (toxic)
Secondly, not sure why some people are angry that SE want to protect their staff, like what.....?

Good everyone should do this tbh.

It's getting really bizarre the lengths companies are going to ensure they don't hear customer feedback.

Toxicity is irrelevant, the customer is always right, this is a lesson companies have been learning over and over again over the last few years, and it appears squenx want to learn it too. It doesn't matter what you think of your customers, they put food on your table, if you want to sacrifice that for some percieved toxicity then be prepared to go hungry.

The customer is ALWAYS right.

@UltimateOtaku91 Because the customer is always right, what is the point of them creating something nobody wants?

They are there to sell a product, if the customer says "If you want my cash it needs to do xyz" you need to either fulfill that or be prepared not to sell something.

I honestly don't get people rushing to defend billion dollar corporations that find their customers irrelevant.

Damn no wonder they are moving away from Playstation exclusivity.

(Joking, but…)

Good! companies need to start taking a stand against the unhinged incels currently ruining almost every gaming community out there

People are weird and shippers are very weird.

And a certain section of YouTube is calling this a way to silence criticism idk about u but this ***** is not criticism the things in this article that's being covered is criminal activities the anti woke YouTube sphere is getting ridiculous at this point

@LavenderShroud u should check out the one piece Fandom even with the most wholesome content creators there is a lot of toxicity in there comments section

@Fishnpeas Have you ever worked retail or customer service? The customer is frequently WRONG, heck sometimes they are UTTERLY CLUELESS.

Funnily enough, the uninformed ones are usually the most combative too.

About time! Now all Square Enix needs is their own police force to enforce these laws:

@K1LLEGAL

The PlayStation community wasn't the one calling them the worst publisher in the industry and hoping for bankruptcy just last year.

@Fishnpeas I think the full quote is "The customer is always right in terms of taste"

Abusing staff is not taste, whether it's to demand something in an unreasonable manner or anything else

@Fishnpeas And that's why we have sequels after sequels and non stop live service. AAA developers are taking less risks with new IP's and relying on current IP's with remasters and remakes. Also my comment doesn't mean they can make unfinished games or buggy games etc that I agree the customer deserves better, but in terms of story, art design and characters colour and sexuality should be up to the creators to decide.

@ItsAlwaysSunnyyy Depends on what you class as abuse, someone hitting a dislike button on a video is not online hate, but that's what it's being classed as.

How many times have you heard the word "troll" when it comes to a paying customer?

@MrPeanutbutterz There is a way of managing the ones who are wrong, and what you must have in the back of your mind at all times is that you are there to SERVE that customer, you are there to provide to their needs.

It could be they are completely in the wrong but if you are not catering to their needs you have one less customer to deal with in the future.

@UltimateOtaku91 it is completely upto them to decide, but if the customers say they do not want it, they need to accept that product is a failure and it has become a vanity project, not a sellable product.

@Fishnpeas Way to miss the point entirely.

@Fishnpeas No. People who don't have a clue what they're talking about - especially ones who hurl abuse at staff - are not customers. They're *****.

They're not coming back in the future? Good.

This should go both ways there are plenty of Devs who spent their day mocking and insulting people online

@IamJT isn't this chat social media?

@PaperAlien what makes them a "incel"

There is always this vocal minority of nasty self proclaimed "true fans" who are just the worst. Turning to harassment is just the cherry on top.

@rjejr
@areus

Rofl. Wtaf!? That sounds like the middle age soap opera fans of the 80's. Why does every want to act like Kathy Bates in Misery?!

@Fishnpeas Are you saying its ok that costumers are harassing employees? And people who disagree are defending billion dollar companies?

@Fishnpeas the customer is always right is the dumbest take, especially in today's society.

Companies - who employ real life people - should be protecting their employees. Retaining talented employees is much cheaper and better for the long-term growth of the company. Having to recruit new staff every single time is very costly - and it makes sense for SE to be establishing these policies to protect its interests.

Customers come and go. Constructive feedback from customers is appreciated and should be encouraged to make a better product. But if customers are there to make a scene and cause harm to other people through harassment and intimidation - then they can go the ***** off.

@Toot1st I wouldn’t say so. I am not creating or sharing content. Unless you categorize a forum as social media, which I would not.

@IamJT they can't deny services in America to individual people and banning IP addresses over opinions would violate free speech laws in America. This whole thing is a bluff. It's scare tactics to get people in line becuase Square Enix is losing money and an embarrassment within the industry right now. I'm sure they won't have any issues making this work in some countries but there are many in which this won't fly. Either way, whether it works or not, this is bad publicity that Square Enix DOESNT need right now.

@JokerBoy322 Free speech applies to the government and not to private corporations. They absolutely can ban entire IP addresses. It’s a common misconception but everyone should know the first amendment (most amendments really) only applies to government speech. Corporations have the right to refuse or ban anyone for any reason. In fact, I have drafted many terms of service with that very right and courts have no issue ruling in favor of the corporation.

@Fishnpeas
The customer is not always right. If they were :

(Using FF7 as an example) Cloud would be in an exclusive relationship with Tifa, an exclusive relationship with Aerith, a relationship with both, a relationship with no one, and in a relationship Barret, all at the same time.

Games would have 1000 ending variants and only 1 variant.

Games in general would offer the player full character / narrative choice and no character / narrative choice, but it couldnt ask you which you wanted (if you remember that small number of toxic people who make a lot of noise at being given a pronoun choice).

Plus all games would be AAA quality, but also be very low priced or free.

Have to agree with @MrPeanutbutterz too - having worked in a department related to customer service, some customers are plain wrong and some are just clueless. The difficult thing sometimes is spotting those that are right / have a point, through the rest.

@LavenderShroud "but I’m not going to criticize and berate them just because they’re not to my liking."
There's nothing wrong with criticizing something you don't like (not talking about berating). If you think VA does some ***** job you should tell it. If you think Nomura writes a ***** story you should tell it. It's not a charity, we pay and payed money for games. There's nothing right in staying quiet about things you like, in the end it will only bite you back.

@JokerBoy322
Free speech does NOT give the right to harrass others.

@Rich33 It doesn’t even apply in this scenario. Free speech doesn’t really exist in a private setting and a corporation can 100% deny service based on what a customer says.

I think westerners don't realize a lot of this is due to extreme Japanese fan behavior. People defending the honor of their waifus or favorite 'ships.

Most of the things on this list are already illegal (direct threats of violence, stalking) while others are Japan specific (don't show up at HQ and cause a stir by demanding apologies on behalf of Aerith).

For the most part I think both sides of the culture war are flogging this more than it deserves. This isn't S-E trying to protect itself from all criticism by attacking the speech of streamers. It also isn't them taking a novel stand against the far right or bigotry.

The last part is key 'upon consulting police and/or lawyers'. A lot of what terminally online people want (like taking down Asmongold or whoever) is not something that can be legally done because reasonable criticism of consumer products and art is protected speech even in the EU. This is strictly for stuff that can be fought and won in court, which is a much narrower range of behaviors than most people realize.

@glennthefrog After reading up on it, I think you are correct in how you stated it. This letter from Square Enix reflects what's happening in Japan more than a direct reaction to YouTube or X accounts that may oppose DEI or such.

@SoulChimera completely agree with you. I do support them in this endeavour, given the lack of proper punishment for criminal conduct online. Heck, revenge porn with deepfaked stuff is still a problem and no one can do anything. But garnishing someone’s wages for the rest of their life? That’ll do it. Extreme but efficient.

@IamJT
Your right; I just find it silly when people try to justify anything because of "free speech" laws, or say things like anti harassment policies dont apply to country X because it violates "free speech" laws, when said countries also have laws against harassment!

Funnily enough, I was going to reply to one of your earlier posts on Social Media - I think I can go one better - I have never had a Twitter, or facebook (or any of the others), account. Forums such as this are as far as I will go. I at one point thought I might change ny viewpoint, but more and more I just dont want to be anywhere near the under moderated services.

I know that if i owned a restaurant, and people are harassing my employees, i would have the right to refuse them service. I could even refuse them entrance in my establishment.

Now for how Square Enix can ever enforce this i have no idea and i’m sure its partially a scare tactic. But i’m definitely ok with the sentiment of trying to protect my employees from harm. This is not about free speech anymore when developers get harassed by people.

@IamJT it's actually been 6 months and I don't miss it at all. I just hated how no matter what positive thing you try to spin, there's always someone there to knock it down. Like, you could post about a movie or song you like, and then someone will chime in that you're an idiot for liking it. I just couldn't stand that. I think if Mother Teresa were alive today, people would be roasting her daily on the internet. It's really sad.

@breakneck definitely. It's really sick.

@Steeleye50 Well I’m pretty sure she famously denied people pain killers because she thought pain brought them closer to God… so she might deserve some light roasting 🤣. But I completely agree even if you yourself are a positive influence it’s pretty much drowned in a sea of negativity

@IamJT lol! That's a good one!

I'm becoming increasingly embarrassed to be a gamer thanks to these people.

@Fishnpeas There's plenty of clueless and stupid customers who thinks they're right when in fact they're wrong. So no, customers is not always right.

@Fishnpeas the original quote you’re thinking of is “The customers are always right.” Customers, plural, as in their wants and needs collectively. Catering to the loudest individuals rarely brings success. And in my experience with customer service the misquote “The customer is always right” is typically invoked by entitled people lacking in accountability and self awareness.

@IamJT that might be right and probably is. However it won't matter. By doing this it will kill consumer confidence in Square Enix. The wording to the new ruleset is so vague that people will be too scared to speak up on actual issues with the games and Square Enix will slowly die off as toxic positivity kills them.

@JokerBoy322
I really dont know what you are talking about when you say that "They don't like that people notice their DEI policies" or talk about ESG funding?

If you are saying they dont have sufficient inclusivity, I would say that that criticism should be directed at SE management / the company as a whole, not their employees.

Is any of this actually legit? Seems like extreme cases which always have and always will exist and/or a defence against legitimate opinions they do not like...

I'd never even heard of this term "shippers"? Is that anyone who's passionate or cares for game series they likely grew up with? I'm personally not a fan that FF has moved away from the legacy that created it, mainly the combat change to an action game, guess that makes me a "toxic fan"

Way to treat your customer base!

no place for toxic gamers... should I say fake gamers?

@neillaw Yes it's unfortunate. I've had a love/hate relationship with final fantasy for years too, though I have given all but the most recent one a chance for all my complaining. They usually even win me over in the end.
Having a moan on the internet about the direction your favourite franchise is taking is in no way comparable to the stuff listed in the article though, kind of irks me that I risk people thinking I do stuff like that just for complaining sometimes.

@JokerBoy322 With what's happened to Sena Bryer since she voiced a character in the latest FFXIV expansion, they are absolutely talking about harassment. This isn't the first time in the last 6 months that executives from SE have publically said "hey, stop harassing the voice actors".

Square Enix has more balls than Zuckerberg when it comes to community management. 😂

@LogicStrikesAgain 100% agree. If I'm running a business whether it's a coffee shop or online service, I'm allowed to refuse service. ESPECIALLY, if it harms my business because you're causing legit patrons to leave.

If you're crying about the First Amendment, it's probably because trolling is the only little semblance of control you have in your life that makes you feel all warm inside and you're just trying to find an excuse to continue being a dick.

@Rich33 are those people not employees? The whole thing is they're trying to bully customers into allowing them to be invincible against criticism. It won't work.

@Wiceheid if only their policy was only about protecting employess... but it's not.

@Xbox_Dashboard I'll admit, I was prepared for the worst when I saw "Xbox" in my inbox, but congrats on being one of the few comments not removed in this thread. 👍

I was shipping Bo & Hope in the 80s. 😂 (you can probably google it if you care)

Good. Too many toxic creeps out there.

@JokerBoy322 The policy is about behaviour that is "that exceeds socially acceptable behaviour or is harmful" and helpfully includes examples of this. In the context of what SE employees and contractors have been subjected to recently this is clearly a reaction to that in an attempt to protect their employees and contractors. Asserting otherwise with no reasoning or evidence is not a convincing argument. As I said, SE executives have already publically asked people to stop harrassing their employees and contractors.
As for the idea that this is somehow about "bullying customers" to protect against criticism, I'm not seeing how. I can (and will continue to) criticise SE without resorting to actions "that exceeds socially acceptable behaviour or is harmful" (because I have thoughts about Chaotic Alliance Raids and TT card drop rates!) and I'm sure many others are capable of that to. Do you have examples of what sort of behaviour or criticism you think this policy is designed to protect against that doesn't involve behaviour "that exceeds socially acceptable behaviour or is harmful"? Or failing that, can you explain why you think anyone should be allowed to behave in a way "that exceeds socially acceptable behaviour or is harmful"?

@Wiceheid they said they'll ban you for criticizing them. Next!

@JokerBoy322 I suggest you read the policy as that is not what it says.

@LikelySatan 🤣 just saw this. In the U.S., corporations are basically super citizens and receive special treatment far beyond an individual person. This is both hilarious and sad.

@IamJT but things will get better for us working Americans soon!
..right?!?
Lol we are so screwed.

@Wiceheid i suggest you read it again and understand how, in context, it COULD and most likely will be abused. Especially once other companies follow suit. Don't be naive. These companies are losing millions over people publicly calling them out on their bad practices and refusing to buy their games. This new policy is designed to attempt to put a stop to that, becuase if the public can't openly communicate to each other over problems with a product then people never find out about problems with the product. This isn't rocket science.

The policy over people making death threats is such a small part of this policy as well, and yes, those people should be punished, however that is not the entire policy here and it's not the part the majority of people are talking about.

@JokerBoy322
I have presented quotes that reinforce my argument that this policy does not prevent criticism. You have failed to provide quotes to support your interpretation. I have asked you to explain what set of behaviours would fall foul of this policy but you think is an acceptableway to behave. You have failed to give an example of what acceptable behaviour would be disallowed by this policy. I have explained how this policy does not do what you claim it does. You have presented no evidence to contradict any of the points I have made.
You said the policy says that they’ll ban you for criticising them. Quote the part of the policy that could conceivably be interpreted in that way, remembering that the policy is very clear about it being about actions "that exceeds socially acceptable behaviour or is harmful".

@Wiceheid can you definitively define "actions that exceeds socially acceptable behavior or is harmful."? You can't. They leave that open for a reason. Nothing in the policy says they will "specifically ban you becuase you didn't like their DEI policy." It doesn't have to say that. They left the wording wide open with very little context on purpose. That way they can punish anyone they don't like if that person speaks in a way they don't like. I'm not going to argue this further. You want to believe in the policy being heaven sent to save the industry, then go ahead, I won't stop you. However don't try to gaslight me into thinking Square Enix is doing this out of the goodness of there hearts at a time when they're losing record profits and have been facing fan backlash on decisions they've made.

@JokerBoy322
So, the term we're defining is "actions that exceeds socially acceptable behaviour or is harmful." The only difficulty here is that this is actually two definitions- "socially acceptable behaviour" and "harmful". Lets start with “Socially acceptable behaviour”- it means “act like a well adjusted and sane member of society”. If you’re not sure what that means, ask your parent or guardian as it’s their job to teach you this.
“Harmful” means “causing or likely to cause harm”. It’s a word in the dictionary so it’s not vague at all.
The examples they give of the sort of thing they’re trying to clamp down on tend towards “harmful” rather than “exceed socially acceptable behaviour”. But the sort of actions they’re trying to discourage are made clear by the examples listed.That is, the policy itself defines this phrase through the examples listed.
I don’t think they’re doing this out of the goodness of their hearts. I think they’ve seen what some of their voice actors et al have been put through over the last year by morons on the internet and felt they had to do something- but then realised all they could do was this frankly weak response. The most significant part of this policy is “Where such action is egregious or with malicious intent, Square Enix reserves its right to protect its employees and partners and to take legal action or criminal proceedings upon consulting the police and/or lawyers “- you don’t think someone at SE is going to phone the police on you just for criticism, do you?
You are projecting- a tactic I’ve seen many people like you use. The idea is to accuse other people of what you are doing. You are trying to gaslight people into thinking a policy made in response to people like Sena Bryer being inundated by death and rape threats, and whose wording makes it clear that it’s trying to protect SE’s employees and contractors from disgusting behaviour is attempting to regulate interactions that don’t involve SE’s employees or contractors at all. That is a misreading of the policy that seems intentional. Your only weapon is misinformation, because the facts don’t support you. The reason you didn’t provide a quote that could conceivably mean what you claim this policy is saying is because no such quote exists.

@UncleByron Don't you see that the gaming industry HAS been catering to the loudest voices over the last few years?

And those voices have never turned into sales?

It's time to start catering to actual gamers who have disposable income again...

I'm all for SE revoking gaming licences for those found to be abusing/harassing their staff.

@Wiceheid my entire point went way over your head. I know what the policy says on paper. That's not what I'm even arguing about. The issue is by who's standard are we going by when we say "socially acceptable bahavior?" I think we can all agree we're living in a time where that is a massively debated talking point. That's my debate with you. I understand and agree with everything you've said on the surface. The probelm is that due to them leaving the wording so open to interpretation that alot can go wrong. Who's in charge of carrying out this policy is also a big question as well that can become an issue. We've seen many people clashing over political and social issues in the past and its not out of the question to assume that's going to come up rapidly here when moderators for this policy have to decide if a certain influencer or person of a conflicting ideology is in question, whether they will abuse this newfound power or not. History proves that they most likely will. That's my problem with this because too much is left wide open for abuse.

@JokerBoy322 The reason why a policy like this has examples listed within it is so that moderators know exactly what the policy means by "socially acceptable behaviour". But even so, a well adjusted person can criticise a corporations products without engaging in "action against one of our employees or partners"- that is without making it personal. I am fully confident that I can continue to criticise SE and this policy won't effect that, because I can do that without harassing a person.
If you're capable of criticising without making personal attacks, there is no part of this policy that can be creatively misinterpreted against you. I am sanguine about people who can't do that getting bans.

@Fishnpeas you've never worked in customer service.

Isn't that already covered by laws? The vague language isn't helping either, but sure, deny fans all your games squareenix, I'm sure it will help with sales.

People, what is so hard to comprehend here? You know the signs in some restaurants that say ‘we hold the right to refuse service to anyone’, or something to that extent? Thats basically what this is. You can criticize Square and their games all you want, just dont stalk, harass, or send death treats to their employees. If this is difficult for you to understand, trust me, you’re the problem.

@Fishnpeas I have. They may be the loudest voices, but they aren’t customers, and they’re figuring it out. With years long development cycles it may take awhile to manifest, I believe it’s changing. Sony was signaling that they were working on more small titles instead of monstrosities shortly before Concord was launched. That tells me that they are going to look more at the people that actually buy their products first.

@YorkshireNed I've had over 30 years in sales and customer service, and have been exceptionally successful at it.

I was also the UK community team manager for PlayStation.

If there is one thing I know, it's how to handle customers.

@Steeleye50 You could post the cure for cancer and someone would find a way to ***** on you for it.

Honestly, good. Its time consequences start being applied to unhinged behavior.

@Fishnpeas Square is talking about people stalking and harassing their employees. People have sent death threats to developers. This does not fall under the phrase ‘the costumer is always right’ and you know that. Would you turn a blind eye while your employees were getting harassed and say its all good since the costumer is always right? Probably not, because that would be awful.

Also, the phrase ‘the costumer is always right’ is just a phrase made up to say you should try ur best to cater to your costumer. Obviously its not some kind of law that needs to be taken serioisly even when costumers cross lines of common decent behaviour.

Im puzzled as to why you’re so vehemently standing up for a group of people harassing employees.

@Fishnpeas Cool. So if they start posting death threats on your social media, how would you handle that?

@LordGlarc great way to put it and so accurate!

@YorkshireNed You ban them, report them to police and move on.

You are comparing illegal activity to heated feedback, which is exactly what billion dollar corporations want you to do, they want to silence critics. It's extremely frustrating how blind people are these days.

That's not a double down that's a template. Like thousands before it.

@LogicStrikesAgain I run a it repair shop. They way I see it of the customer was even remotely right some of the time they could fix this laptop screen themselves. Save $100.

What no answer? Okay then what I thought.

@Fishnpeas Are you sure? Because seems to me your not even hadeling this chat right now.

@PuppetMaster At all times the customer is right, even when they are wrong. It's their money...

@Fishnpeas No they're not.