So a few weeks ago my PS4 was somehow deactivated as my Primary console, and I can't change it back to Primary. I tried on the console itself, however that did not work. I then logged in online and attempted to deactivate all other devices on their website, but I get an error stating I can't use this "feature", as I already used it within the last 6 months (which is a total crock; I have never once done so!). I have never owned another PS4 console, nor have I ever signed in on anyone else's console. I have also never provided my sign in info to anyone.
I finally managed to speak to a rep online last night, and she stated there was absolutely nothing she could do, as when she tried to deactivate on her end she received the same message I did. She went on to say this phantom console was activated as my Primary on April 4th, but she can't provide further info than that.
I'm at a loss here. My kids have their own profiles, however are now unable to use their profiles to access the thousands of dollars of downloaded content , as they're all locked to them now, including their game saves.
This may not a big deal to some, but it is to me, and the fact Sony apparently has no other solution but for me to wait till October before I can even attempt reactivating my console as Primary is absolutely ridiculous!
I was given a mailing address for consumer affairs and told to escalate my complaint there.
@AllenSnyder Thanks for the share Maybe I need to straight up say I want to deal with a manager? I asked the agent via chat yesterday how this could be escalated, and she said it couldn't be done. So I asked how I could file a complaint, and she replied by giving me the mailing address for consumer affairs, then said I have to write a letter to appeal the fact I can't reactivate my one and only console, despite the fact I never deactivated it in the first place. Ridiculous..
Quick update....tried my luck with customer support again, and got nowhere. Dealt with a supervisor as well, and she continued to give me the same copy-paste reply that they could not perform the deactivation, but that I'm entitled to do it every 6 months. Frustrating to say the least.
I asked about this form others have filled out to resolve the issue, but no dice apparently? Sooooo back to sending a complaint to consumer affairs
You probably aren't going to get anywhere with Sony at the moment since they are shutdown due to the quarantine. You are just going to have to wait till it's over and contact Sony then.
This is why you don't click on random links and especially the ones which come from "girls" because they think you are hot. I have been getting them like left and right.
@lernien I do, yes, however I only enabled that when I found out my console had been deactivated as Primary. A little too late I guess, but at least I have it enabled now.
@Bamila Lol, I don't click on random links chum. I don't accept messages from people either unless they're in my friends list, nor do I care about getting messages from girls that think I'm hot. I couldn't care less 😂
Unfortunately it sounds as if somehow another person has got your log in details. The remote deactivation can only be done once every six months as you say, which means this was not done from your main PS4, but by someone online. If you use the same email/passsword for other websites or accounts, then it may of come from that. I'm not sure changing your password etc would help at this stage, as the other console would still be the primary console. I think your only option is to wait for Sony support. At least they will be able to tell you when and what country it was done. They will also be able to remove it for you.
@HeeHo - I wish I had better news for you. I contacted PlayStation support a couple of times through their online support, and was told both times there was nothing they could do, and that I would have to wait the 6 month period before I could use the feature on the PlayStation website to deactivate all devices.
I ended up speaking to a supervisor both times, and also requested a form that I had read about online that would apparently help, but no dice. They told me there was no such form and that I'd have to wait.
Their support is hit and miss too. The first time I spoke to an agent, she was able to tell me the date my PS4 had been deactivated, so that at least let me know when the 6 month BS waiting period would be over. When I reached out the second time (to confirm that date so I could be sure what date I could get my system reactivated as primary), the agent said she didn't have that information available. Very frustrating.
Anyways I was pretty sure October 6th was the 6 month period, and it was, so I was finally able to get my system reactivated as primary.
It was a very crappy experience. I still have no idea how that happened, because I have never given my login info to anyone...I have also never signed in to another PlayStation.
Lesson learned...2 factor authentication; activate that shyt boys, girls, and others! I'm sure if I had 2 factor authentication set up, I wouldn't have gone through this. You can bet I set that up as soon as I caught wind of the situation back in April!
@Gretsch Thanks for the reply dude! I guess I have to wait till June till I can sort this out which sucks.
I put 2 factor on now too so I hope that helps.
Glad your problem was sorted too.
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Topic: PS4 deactivated as Primary
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