PS4 deactivated as Primary - Help & Troubleshooting Forum - Page 2

Gretsch · 2020-05-08T19:22:35+00:00

So a few weeks ago my PS4 was somehow deactivated as my Primary console, and I can't change it back to Primary. I tried on the console itself, however that did not work. I then logged in online and attempted to deactivate all other devices on their website, but I get an error stating I can't use this "feature", as I already used it within the last 6 months (which is a total crock; I have never once done so!). I have never owned another PS4 console, nor have I ever signed in on anyone else's console. I have also never provided my sign in info to anyone. I finally managed to speak to a rep online last night, and she stated there was absolutely nothing she could do, as when she tried to deactivate on her end she received the same message I did. She went on to say this phantom console was activated as my Primary on April 4th, but she can't provide further info than that. I'm at a loss here. My kids have their own profiles, however are now unable to use their profiles to access the thousands of dollars of downloaded content , as they're all locked to them now, including their game saves. This may not a big deal to some, but it is to me, and the fact Sony apparently has no other solution but for me to wait till October before I can even attempt reactivating my console as Primary is absolutely ridiculous! I was given a mailing address for consumer affairs and told to escalate my complaint there. Anyone else experience this?

Topic: PS4 deactivated as Primary

Posts 21 to 21 of 21

21
Snes1337
Sun 23rd May 2021

Hey guys, i am having a problem here. Me and my friend connected our ps4 account 1 month ago and I could play his game and he my games. But now when i try to activate his account as primary it says: your account has another system activated as your primary ps4. I tried to deactivate all systems and activste them again but it keeps saying that your account has another system as your primary ps4. Help please!!!! Oh and he can play my games but i can't play his games.

[Edited Sun 23rd May 2021 by Snes1337]

Snes1337

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