The ongoing saga involving missing PlayStation 5 deliveries has attracted attention from BBC’s consumer show Watchdog, where it featured in a recent One Show segment. You’ll recall that many next-gen consoles ordered from Amazon UK went missing on launch day, with our very own Anthony Dickens having his experience nerfed when he received a toy gun as opposed to the console he ordered.
Presenter Matt Allwright encouraged viewers to get in touch about the issue, and said the segment had received an “amazing response”. He continued on Twitter: “Would a good answer be to make sure that customers whose PS5 and Xbox Series X orders weren’t fulfilled are top of the list when new stock arrives?” That’s something that our colleague requested, but for whatever reason, Amazon UK couldn’t promise it.
Hopefully this increased scrutiny puts more pressure on the retailer to respond, because PS5 stock is like stardust right now, and it’s extremely difficult for customers to find a replacement.
[source videogameschronicle.com]
Comments 31
Feel so bad for anyone who got robbed. Amazon need to name and shame and obviously fire the people who did this.
Damn what a ****show these launches have been. Why it's always best in my opinion to just wait until the hype has died down and buy it cheap
Wow, I hope Amazon UK fires the people who did this. And maybe even get them in trouble with the authorities (police).
I'm still waiting to get one after my PS5 digital edition was lost in transit on launch day. I got my refund from amazon it's annoying because i sold my PS4 Pro in september to help towards the new console.
I don’t get this, the serial numbers should be logged, all stolen consoles can then be banned and made worthless by Sony surely?
Needs to happen
If it was warehouse staff nicking them, then it’s a crime. If it was a computer error or deliberate by Amazon then it is a different matter.
Either way Amazon should refund straight away with some sort of small compensation to keep good customer service.
I wish they hadn't rolled 'Watchdog' into a segment of the awful One Show.
@Spoonman-2
But what if it gets sold to an unsuspecting third party? The perp gets his/her money, but the unlucky buyer gets a brick.
@lacerz
It’s called receiving stolen goods
@Sebsner that is really upsetting
I love Matt alwright! 😍 Especially his so unfunny that they're hilarious puns and the fact he's always looking out for the consumer!
Indeed, sorry isnt enough.
Customers were actually robbed and need real pre order fulfilled.
Money isnt always the answer.
Moreover justice must be served for the robbers.
@Sebsner that’s annoying. Hopefully you manage to get one
@Spoonman-2 PS5 consoles should be logged to PSN profiles at time of purchase
Didn't think you could get much worse than Watch Dogs: Legion .
BBC proved me wrong.
@Boucho11
Feel sorry for these people, really do.
But if my phone was stolen I could get it barred, should be a thing for these high priced items too IMHO
Everyone see the video of the Amazon delivery driver clealry stealing the PS5 console? He's being recorded by the man who was waiting for the console delivery. The driver marked it as delivered, and went to drive off lol.
In some cases it's the drivers, clearly; that was obvious before videos and testimonials started showing on the interwebz. But I can't help wonder if some have been stolen by the warehouse staff too, in cases where people are receiving completely the wrong product.
To take it a step further, knowing Amazon hire Xmas temps I'll bet some people went through the hiring process just to nab a PS5 or two, and then mysteriously vanished soon after. The lengths some people will go to, either for themselves or their kids, eh?
@oldschool1987
Seen loads of fake ones.
But, hey, clicks right?
@zekepliskin
Exactly this.
Used to work for Royal Mail Group.
Same thing there. Xmas temps, rife with theft.
Equally, when there are Xmas temps in, permanent staff would see that as an opportunity too.
Blame it on the bellboy.
On the other hand... I got mine, delivered no probs by Yodel, yeah that bunch of roustabouts!
I see the BBC finally are acting in the interest of the UK.
@Skywalker1080p you think it was fake? Seemed legit to me lol. But you never know.
@Spoonman-2 I'm trying to think how that would work. In the case of your phone, it's easy because you've already activated it. But in the case of things like PS5, I don't think they display the serial number on the outside of the box (for obvious reasons) so it would have it difficult to know which exact until was stolen beyond it being one of the hundreds/thousands alloted to a specific store.
@hi_drnick
I think they should and could be logged, just would take some effort
Maybe next week they can investigate the crime that is the TV licence, and the way BBC demand payment for watching shows on other channels which they have nothing to do with. 🤔
@Spoonman-2 actually, I'm being an idiot. All the boxes carry barcodes and the barcodes could be linked to serial numbers. I don't know if they are but that would seem the most logical solution.
@MPaulson agree, One show is awful, the dreadful into of trumpets playing us an interlude of what's to come. Watchdogs itself was a stellar show. To now lump it into the One show is sad
If you consider Micrometeorites "Stardust" then it's actually surprisingly common. PS5s are much harder to find.
https://www.sciencefriday.com/articles/up-on-the-roof-a-handful-of-urban-stardust/
Expect the Microshaft biased BBC to turn this Amazon story into a Sony bashing contest
@Paranoimia Totally agree. But since it law and backed by the goverment, will be had to get it dropped
@marty8370 The government are currently looking into it, though. There are several motions in place, looking to decriminalise it and get them to move a subscription or advertising.
We recently cancelled our licence and moved to on demand/streaming.
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