Successful Kickstarter project and spiritual successor to the Suikoden series, Eiyuden Chronicle: Hundred Heroes is out in a couple of weeks, on 23rd April and it looks to be a true love letter to fans of classic JRPGs. It's unfortunate, then, that several backers have been met with unexpected and expensive shipping costs at the eleventh hour, in some cases almost doubling the amount spent backing the project.
Over on the game's Kickstarter page (thanks, Eurogamer), a number of irate supporters have called out developer Rabbit & Bear Studios for some "ridiculous" shipping fees. One questioned why their order had been shipped from Germany to Oceania rather than from Japan: "Why would you quadruple the distance and prices for us? Since the very beginning, you promised shipping would be from the nearest fulfilment centre, so why was all of Oceania (and many Asian countries, too) swapped away from shipping from Japan? Another wrote: "Mine's $54 to Malaysia (PC Steam). I backed the game for $60...."
Rabbit and Bear address the situation in an update, with the developer apologising but standing firm: "First of all, we deeply apologise for the misunderstanding and confusion caused by all the different explanations about shipping. At the beginning of the campaign, we stated that shipping would be calculated later as an additional cost. It was difficult to determine shipping costs during the 2020 campaign, and our policy was always to determine shipping costs at the time of actual shipping. We are trying our best to keep shipping costs at the lowest possible level, but there are issues with the shipping source and the arrangements to ensure delivery before the release."
We'll leave it to affected backers to determine whether that passes muster or not, but what's more curious is the cause of all this confusion, which the developer blames on "misinformation" from an unknown source: "In the early days of the Eiyuden Discord, a statement was made claiming that the developer would pay for the shipping costs, but this was misinformation. We are still investigating where this information came from."
Are you expecting a physical copy of Eiyuden Chronicle: Hundred Heroes? Have you checked how much shipping costs? Let us know in the comments section below.
[source kickstarter.com]
Comments 31
My physical copy is coming from the deep black hell hole known as amazon.
Got mine for £39 and free delivery, feel a bit bad as these backers are part of the reason we are even getting the game, yet non backers are getting the game the same time and for cheaper.
Mine comes directly from PSN digital store with 48h early access.
I honestly don't know why people still struggle with physical copies these days and age.
@QiaraIris Because we actually like to own our games.
@QiaraIris Cause I can sell them on im done for most of my money back.
I backed this game and shipping to Los Angeles cost me $6. My package was actually shipped yesterday and is on the way right now, with tracking number and all.
@Fishface45 Sadly these days publishers don't sell you a product, they sell you a licence that they can revoke anytime in the future even on the disc. I guess having the physical package may be nice to keep though.
I backed it, but only had to pay $6 for shipping. Sucks for those who had to more. Also, their explanation is a lame excuse.
The reason Australian's are getting stiffed is cause Yetee Productions are claiming Australian copies are being sent from Germany through DHL. $35 USD for a game case with a disc! Claiming that's the only option for postage! Madness!
I emailed them about maybe changing to another region copy or something (Japan maybe cause it's dual language) but their excuse is laughable!
What this article doesn't mention is that this was just the shipping cost for the standard physical edition (which for PC backers, is just a code in a box). Those of us waiting on extra goodies as part of our pledge, like art books, T-shirts, soundtrack CDs, will be facing additional charges since they are shipped separately from the game itself.
Kickstarter is a real problem. Projects have no obligation to deliver any of their promises.
Removed - unconstructive
@QiaraIris Mine come in the day of the physical release free shipping with a nice case.
@darylb24 Untrue. Other than a couple of exceptions, PS4/5 discs come with the actual games present. And Sony can’t disable a specific game disc, just specific accounts. 99.99% of PS4/5 game discs will play just fine for anyone without an internet connection, so you’re not just “buying the license.”
Please don’t spread this misinformation.
@dskatter I have games that are literally unplayable or missing content if you play them offline from the disk.
Thanks for bringing attention to this, it is a huge issue for the majority of backers. I was a digital version backer of this game, fortunately. Note that extra stuff will be sent as a second package with the same problems.
@Fishface45 You like owning your game? I reported this comment because it's obviously absurd
@dskatter Please show me in the relevant publisher TOS where a publisher said they can never revoke a licence from a disc. Nearly every single disc sold requires either a partial or full download of software via an internet connection. Sure you can never log into PSN via the internet and stay offline forever with just the 1.0 build of the game forever but the majority of players wouldn't do that unless they had no access to internet.
As soon as you connect the the PSN Sony have to ability to even Kill-switch a game mid game (Stellar Blade demo) should they choose too. I'm not saying they 100% will, but they 100% can if they wanted to for licencing reasons.
If you got a copy of The Crew on disc that will work on my PS5 please show me where this is.
It actually blows my mind you are calling me out for misinformation, when the information about the upcoming issue of game preservation is now being widely talked about.
@darylb24 dude you are spreading misinformation. I’ve never heard anyone talk about this and the examples you’re using to prove your point are a digital downloaded demo and a live service game.
@IndoorEnthusiast Please show me any publisher TOS that says they can never legally revoke the licence from from a disc. I made my point clearly. There is plenty of information online about the issue of future games preservation. Sure you can argue that if you play offline forever with a feature incomplete version of the game you might be able to get away with it, but it's not 2007 anymore any most people use an internet connection on said console until it is life expired an can be jail broken. If you provide me with genuine publisher documentation that tells me what I am saying is factually untrue I will happily shut up and not respond to be told I'm "spreading misinformation"
Sit there and think about it for a second it’s been 20 years of Internet connected consoles and outside of live service and multiplayer only games ending service there’s never been a disc based game that’s been disabled magically by a publisher, sony can ban your account and it will still work. Sony can ban the console and that disc will still work, but I’m sure you’re continued to argue about terms of services, and it might be a bit buggy but your initial comment is complete crap.
@TechaNinja Don't have an oar in the water so to speak,as intend getting the game later....but it does bring to mind the likes of Limited Run Games (Adding extra tracking insurance & supposedly squash proof casing as extras),or Strictly Limited Games charging exorbitant shipping & taking advantage of their exclusivity shipping from the northern hemisphere to make buying physical a painful exercise.
Firm believer in physical as especially in the console gaming space some pricing competition from bricks & mortar is better than none. Unfortunately becoming a lot harder as publishers seek to limit the distribution channels. 🤔
Removed - flaming/arguing
With the Gamepass announcement, non-backers exclusive preorder items, and now shipping costs, it feels like the people who made this happen are getting the short straws. It's not unfair for backers to feel entitled in this case.
Overseas fans of Hololive Production know that international shipping logistics and costs can be a nightmare so this isn't a shock for me, but R&B Studio is clearly inexperienced at handling this or their shipping partners are taking liberties at the expense of the customers.
@chibuki I have forgotten about this. I have no interest in Nintendo and do not watch their digital events yet they announced the release date in a random Nintendo direct without informing the backers.
@darylb24 Your examples are live service games and a demo.
These mean nothing. My point stands. I can play the version of the game on the disc with zero issue or zero internet.
Now we can have a discussion about devs not shipping a bug free game certainly. But my statement is accurate and you were incorrect and sharing that “oh, the disc is just a license, you have to download the game” misinformation. Which it absolutely is.
@dskatter When you buy a game, regardless of distribution, you don't buy the software but a license to run the software. This was always the case. The disk simply saves you some download time.
It is true that even if they revoke the licenses, for whatever reason, you could still play the game offline. However, I can list you a lot of PS4 games that are unplayable offline. The most horrific example is the Callisto Protocol. The game runs in slow motion if you don't update it! I have three different retail versions of FF15 and not a single one has the whole game included in the disk!
@dskatter
I too buy Disc Based Games, and Your Totally Right about (most) Disc based Games being playable offline, whether it's the EULA their Quoting or First Edition buggy versions or Non-Buggy (GOTY) Editions, in ALL Forms, there ALL still Playable Offline, with the obvious Exception of Online Only Games.
These people unwittingly or not, are going to keep trying to take you "Down a Rabbit Hole" of technicalities to convince you or themselves their right, when actually on the (subject as a whole), they aren't.
Ignore them, it's no big deal because obviously this Forum is supposed to be about having fun talking about Games, not doing pointless mental gymnastics with people like these, that are always going to try to stick their landing, to make themselves right.
Happy Gaming dskatter✌!
@dskatter I guess the main issue is that companies are strong arming people into using the internet on consoles for day one patches and updates, and a lot of people who use the internet could get caught out in the future. I'm not saying it 100% will happen and there will always be the emulation and home brew scene, but sadly publishers are moving into that always online direction. I'm all for physical media and big on it myself so I 100% don't like what's happening and not trying to be mean or cause any disturbance.
@QiaraIris wait a second we get 48 hour early access for digital preorders?
Just tell me what time it's out and I'll go to Germany and get it myself
Knowing you paid to support a project and even pirates will probably be playing it before you.... priceless.
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