How to Fix a PS5 Controller Not Working

How do you fix an unresponsive PS5 controller that doesn't work? What should you do when the PS5 controller is connected to the console but still doesn't work? In some rare circumstances, the PS5 DualSense pad won't have its inputs registered by the console despite being connected — even using a USB cable. In this PS5 guide, we're going to reveal how to fix an unresponsive PS5 controller.

How to Fix a PS5 Controller Not Working

Before considering our own solution to this particular problem, make sure the PS5 controller is fully charged and paired properly with your own console. If you've checked both of those common problems and your controller still isn't working properly, continue reading.

If you have turned your PS5 on to find that the controller's inputs aren't being accepted and nothing is happening on the home screen, you'll need to fully power down the console instead of triggering Rest Mode. To do so, hold down the PS5 power button on the system itself rather than simply pressing it once. After the usual first beep, you will hear a second shortly afterwards and this begins the process of completely turning the PS5 off.

Leave the console for a minute or two and then connect your PS5 controller to the system using the provided USB cable. Then power it back on using the same button you pressed earlier — this boot-up process will take slightly longer than usual. You should then be back on the PS5 home screen with the controller working again.

This is a simple, general fix for most issues. Another way of resetting the PS5 controller is by using a small tool and inserting it into the pad on the back. There's a very small hole just to the right of the Sony logo where this can be done. If neither of these solutions work, we recommend contacting Sony for further help.

Were you having issues with an unresponsive PS5 controller? Share any more tips you may have for fixing the problem and check out our PS5 guide for more information.