The discussion of controller drift is not a new one, as this issue has occurred since the advent of analogue sticks decades ago. However, the subject has attracted increased media scrutiny in recent years due to the Nintendo Switch, and now it’s Sony’s new DualSense controller for the PlayStation 5 that’s underfire.
Recently, a legal team launched a class action lawsuit against the Japanese manufacturer due to the ongoing issues, seeking compensation for its clients. Now an in-depth video published by iFixIt explains why controller drift occurs in the first place – and the reason it’s become so concerningly common.
It’s worth noting that, while the video focuses on the DualSense, the same issues can be attributed to practically all controllers – they’re all using the same parts, after all. In the video, it’s explained that wear to the potentiometers within the analogue sticks – the hardware designed to read your inputs – is to blame.
However, it points out that the components console manufacturers are using “could easily exceed their operating life in just over 400 hours of game time”, which is concerning. It’s perhaps worth noting that we’ve used controllers like the DualShock 4 for 1,000s of hours and never had an issue, but it would seem the analogue sticks aren’t really designed to have such lifespans.
There are other issues that can occur: contaminants, like plastic dust caused by components grinding together, can cause incorrect readings – while stretching to the spring which centres the analogue stick can create an incorrect neutral point. As you can tell, controllers are complicated beasts, and any minor fault can lead to drifting.
The video concludes that, given the nature of the hardware, it’s surprising that console manufacturers don’t allow you to easily swap out and replace analogue sticks so you could get that “new controller” feeling for a fraction of the price. Unfortunately, it concludes that unless you’re willing to rip your pad apart, you may have to buy a new one if you’re experiencing drift – unless, of course, you have an active warranty.
[source youtube.com, via eurogamer.net]
Comments 78
D-pad: "Kids these days"
Aw man. The thing that sucks about this is that there are quite a few decent alternatives to Joy-Cons, for example the Pro Controller. There are pretty much no alternatives to the DualSense, and if there were, then they would be vastly watered down in comparison to the real deal.
I've been using 3rd party junky controllers since the PS1 days, and they almost always drift, and worse, after awhile. But I kept buying them b/c at 1/3 or 1/4 the price of 1st party controllers even if I have to buy 2 b/c 1 drifts it's still cheaper, and every 5 or 6 years we move onto the next gen so they only have to last so long.
But I've never had any controller go bad faster than my 1st party Switch Joycon that came w/ my $300 console. Fortunately Nintendo did repair it for free. Free free, mailed there and back in about 3 weeks. Maybe this lawsuit is an attempt to motivate Sony to repair them for free?
I’ve replaced both Joy-Con sticks since getting my Switch due to horrible drift but I have a Cube controller from 20 years ago that I literally chewed on while teething that works perfectly. I’ve only had issues once with Sony controllers, my white DS4 which came with my Pro last year. Terrible drift to the point that I just replaced the controller with one of those fetching navy blue ones.
Only 400 hours? That's like one afternoon of playing for me.
It can be annoying once your analogue stick drifts, especially if you are playing online. But most of my controller last a couple of years to be fair. I think the main problem I have is dropping the controller on floor, which results in analogue stick drifts or button issues. Don't think this problem will ever go away it's just wear and tear. Obviously if you buy a controller you expect it to last a couple of years not months, but at least you have a year warranty on it.
Potentiometers. Of course.
I have experienced drift in almost every generation of consoles Ive owned since analog sticks came out. Surprisingly PS4, I have not but have already on PS5. It’s very little but it’s there.
Drift absolutely was an issue on the Dualshock 4 - or at least on the Alpine Green variant. I had to return two, and ended up going with the glacier white instead. Ive never had a problem with those, or the two black launch controllers i have.
The answer for me? Maybe it is too simplistic , but at some point during the PS4 life cycle during the production of the Dualshock V2, I think Sony switched out the parts to cheaper alternative components and this is the result.
Xbox has a class action law suit against its elite controller, and the Nintendo Joycons are infamous. So its not just Sony of course.
I'd never heard of stick drift prior to previous generation, which makes me feel that the use of cheaper components is the only reasonable explanation. Touch wood my Dualsense doesn't fall victim to the same thing.
I agree with the conclusions of the video. If we are defining the sticks as consumable parts, make them easily replaceable. Im not going to start messing about with soldering irons etc, and whilst Sony are pretty good at returning equipment sent for repair quickly, we shouldn't have to do it in the first place.
What Sony must do, is get out in front of this. Establish if there is actually a real problem or whether its a small minority of cases, and then dont stick their fingers in their ears like Nintendo are doing and act like its not happening. Face up to the issue, put a programme in place for affected customers now and down the road; and change the internal design to resolve the issue.
And yet my Sega Saturn Analogue controller for Nights still works..
Can't say I've had any issues over the years barring a pad dying completely.. But maybe just lucky I guess.
Suggest for anyone having drift issues at least have a look at this first before sending it off to get fixed. Might help.
https://www.youtube.com/watch?v=jG2dKnmt3Ns&feature=youtu.be&ab_channel=VVaby
You can buy replacement potentiometers all over Amazon by the way, so if feeling especially brave can have a go and take it apart if you know your way around a soldering iron.
Otherwise, buy a new one from Amazon, switch the old one for the new one in the box and then send it back for a refund.
Not exactly ethical, but then are Amazon completely ethical, hmmm.
Stick drift.
It's a thing apparently.🙄
Never had it in over 40 years of gaming on dozens of computers/consoles, therefore many more joysticks/pads/controllers.🤷🏼♂️
Broken outright, yes. But only because of dropping or trod on.
As you were.
Never really had many problems in the past but in my opinion the latest of the consoles controllers seem to have been the dodgiest. Switch with Joy con is obvious, Series X controller feels cheap to me and the plasticky clicky noises feel cheap and distracting when playing without headphones and now the Dual Sense controller has drift issue.
Saying that, I do think these controllers are my favourite in design - just a shame they all have their issues.
It was hilarious when I firstly encountered the drift in the Switch joycon. Miriam was automatically running towards a boss in Bloodstained and Rex was randomly running around in Xenoblade!
I've had a nasty drift on my PS4 controller after just a few months (I'm a grand master in unluckiness), but it only took a few minutes with the support to arrange repairs. It's still a pain to wait for the replacement to arrive.
@Skywalker1080p Same dude never had a issuein 40 + years and still do not on the ps5 I thank it is mostly the raggers ,raging on there controller's !
@ApostateMage you got that time machine I can borrow?
Shouldnt it say 'This is why some PS5 controllers drift'? 🤔
@Repo_Dog over 40 years of gaming here too. I only have time to play 20 minutes here and there and never rage while playing. My right analog stick drifts on my dualsense. My old xbox controller drifts.
@LordSteev they always have the potentio to mess your game up
I don't feel like there's any more issues with Dualsense than there were with any other controller from other generations, but because Nintendo Joy-Cons are so fundamentally defective, moreso than any other controller in console history, now all news about drift is reported on and emphasised.
I had multiple PS4 controllers that eventually had drift. I had an Elite controller with drift. I can't remember much in the way of consistent news about it. Joy-Con failure is so prominent that all drift issues make big news. Thats understandable. But do we actually know what the failure rate for dualsense is?
I've never had problems with my controllers apart from the dreamcast one which got smashed to bits in a moment of expensive madness playing that ***** hoverboard game..trickstyle thats the game..i accept that at some point i will be unlucky and have to purchase a new dualsense but it goes with the territory..
Bad enough I had to deal with this with the Switch. I had my joy cons replaced, but now it’s starting to drift again. I don’t want this problem when I get a PS5.
@J2theEzzo
I've put a lot of kilometers on my potentiometers.
I had the drift I think on one of my PS4 controllers. I was playing the last of us and my character would just stop suddenly by himself for no reason.
I remember back when I was a kid, sometimes my PS2 controller would make characters walk by themselves and I always remember unplugging the controller and plugging it back in and it fixed the problem.
I know that has nothing to do drifting controllers but it's what I think of when I hear about it.
One of my PS4 controllers had left drift in the right stick. It was my fancy MHW edition controller too Other than than, I've never had drift on any other non-joycon controller (which at least HALF the joycons I've used had some form of drift)
Can't imagine buying an Xbox Elite controller only to experience drift. It's a terrible shame they all use the same off the shelf sticks. Glad it's getting attention and this lawsuit is filed cause I suspect they're all aware of this issue but they'd rather you just bought new controllers. Xbox One released over a million different colours of controllers you'd wonder how many times people were changing controllers. Hoping new DualSenses are made with custom Sony sticks not these generic ones. Awful.
Seems to me the law in North America is *****. In the UK we have statutory rights meaning we have 1 year warranty on all products, and its the retailer not the manufacturer that's responsible. It seems mad to me that over there its only 3 months and the retailer has no responsibility.
Never have a issue with my ps4 controller.i got it for more than 5 years its all gravy.it depends on the controller on the ps5 some will have issues some wont.word up son
Honestly this is not surprising at all the quality of consoles and controllers has been going down hill since the PS4 yet the prices go up and I only have 1 good properly working controller the others have drift issues or some weird click when pressing L3
My 10 cent opinion, (of which you'll get 9 cents change).
Non PS5 owning grumps, read an article about some unlucky sod that had drift this one time in band camp and they immediately jump on it, rag on the system/controller, THAT THEY DON'T EVEN OWN, 'cos, you know, sour grapes.
Then you get the "This is why I don't buy day one" comments.
No. It isn't.
It's simply because they too poor to fork out day one, or couldn't get one full stop, so they dig it out, jump on the bandwagon, because they a bit John Smith's.
I honestly can't think of an article/forum etc that I have commented on where I didn't actually own the thing in question.
Do people think that it holds water when they chip in with 'opinion' when they don't even have a common frame of reference?
Next time I want to know what someone thinks of a meal or film they haven't seen, I'll go ask them what they think. 🤣🤣
Would you like that nine cents in cash or cheque?
We used to have one of these joysticks on the Spectrum that drifted - too many hours on Daley Thompson's Decathlon probably!
https://pic.ebid.net/upload_big/9/9/3/1359917412-32193-778.jpg
I've never known my DualShock, DualShock 2s, DualShock 3s or any of my DualShock 4s to drift. Seems like a common complaint on the Switch so what components are Sony using now that they didn't before?
I saw this video last week, glad to see it’s getting more traction.
Keep in mind that the hardest part isn’t waiting for them to fix, ‘cause that’s not gonna happen if the design has been used for so many console generations. No, the hardest thing is going to be to stop buying Sony products. The only solution available to you right now is to replace the controller or repair it. My recommendation is to stop incurring costs in the name of a company that doesn’t care about you.
NINJA APPROVED
@sanderson72 The video showed that the components haven’t changed for many console generations.
Maybe just make a more durable controller to givr choice if it costs an extra £10 il buy it if it removes the problem for a long time, I haven't had any stick drift in mine so far so it's been ok.
I just unwrapped my second controller because I thought it would be convenient to have a second one. Now I doubt if I should have waited. All this news will maybe result in an improved version.
@Hyperluminal The video said after 400 hours of play, that in their tests they were experiencing drift. The video also showed the manufacturers estimates for the lifespan of each button, and the abysmal lifespan for the stick. Watch the video for that info, it’s fascinating.
NINJA APPROVED
@Repo_Dog I don’t think analogue sticks have been around for 40 years, just saying.
NINJA APPROVED
@BloodNinja True, but drift didn't seem as common on the DS4 controllers as have been picked up on the DS5. I have a six year old DS4 that, apart from a splitting thumbpad, is still working fine.
I'm wondering if, over time, the components themselves have been made more cheaply which has resulted in the problems we're seeing today?
@sanderson72 I think that’s a good theory. And yes, my dual shock has been fine and my Xbox 360 controller is finally seeing some hardware failure after 12 years. I think when the things are made correctly, they surely last their expected lifetime.
I wonder if recent console production has been rushed, leading to more hardware failure. Also worth noting, does the new Xbox also experience this? I don’t follow any Xbox news.
NINJA APPROVED
@BloodNinja ok thanks. Thats the test of that one controller, and i don't question that they fail. They estimate 400 hours. Some will fail before then, some will fail after, some not at all. All controllers from every console generation have had issues. Ive had multiple dualshocks fail. I've had an Elite fail. I had issues with my Dreamcast and N64 controllers. My Quickshot joysticks used to fail. I've got a very expensive G29 steering wheel that's in pieces because the paddles failed.
My question is what is the actual failure rate of the dualsense? The Joy-Con problems seem to have put the microscope on all controller issues like never before because we've never had so much coverage of drift in the past.
I would hate to think low quality parts are used on purpose to limit life, so people pay for more controllers, but wouldn’t be surprised...
@Hyperluminal Watch the video. It specifically states the failure rate from the manufacturer.
NINJA APPROVED
@sanderson72 I definitely think cheaper components are used today. Joycon is special because those are different, newer, smaller components that really aren't up to the task. But the PSXBWiiU/Procon controllers pretty much all use the same parts. Or close equivalents. They could request to have a much more heavy duty version, but they won't splash out the cash (imagine if the military needed analog pots and they delivered these.....of course they can be made better.)
I think the reason PS4 (and PS3) didn't see it so much is that Sony has traditionally set rediculously wide deadzones on their controllers, and set the spring tension very high. This means both that as the spring slackens over time it won't be enough to let it decenter easily, and with the huge deadzones, any minor drift would be outside the zone that would register, so the system simply "ignores" the phantom input.
I went through about 5 X360 controllers. My DS3 rubber fell apart completely but the sticks never suffered. A 3DS circle pad, WiiU Gamepad all went. Not DS4. But it's not that DS4 was built better. It's that Sony's use of high tension springs and huge deadzones "avoided" the issue, basically by making a sucky controller setup to avoid it.
Dual Sense, however, joins the rest of the world by lowering the spring tension somewhat (though it's still pretty tight compared to the other consoles), and more importantly they finally dropped that rediculous deadzone so their controller is now equally sensitive to minor movement as XB. That's a win for gameplay. But that means the PS5 has now entered the drift meme fully, and we'll be hearing more about this.
All the features of the DS(5) are nifty, but as long as we don't have replaceable sticks without soldering, there's something to be said for XB's cheap controllers you can just take your regular or lithium battery from controller to controller and keep replacing. XB had a poll they sent out about how many people would like the Dual Senses features in their controller, and I'm thinking "nooo, don't do it, keep them disposable and cheap!"
Ideally we could just swap the modules by clicking them out. Or maybe Nintendo is going to be the one to deliver the future. They have that patent for an optical analog they filed last year. That would be huge - like moving from the mechanical ball mouse to optical mice. The problem would be more or less gone forever.
@BloodNinja I've watched the video. There's no mention of the failure rate of the dualsense. We don't know for sure how many have the problem in relation to how many are in use.
I can understand why its a big problem in America. The stupid, consumer-unfriendlyness of the warranty over there is ridiculous. Thank goodness its much easier here in the UK to get the retailer to take responsibility and exchange the product if its under 6 months or offer repair then replacement/refund under a year (these terms have been simplified but in essence thats how it is)
It's not a secret, if you have drift on your analog sticks, you are the reason why. Stop putting so much of your in game rage pressure down on your analog sticks. And for those people saying, I've had controllers from so and so era not drift and so on. Maybe it's because you were a small weaker child before, now your a grown person.
@Hyperluminal It lists the number of button presses expected for failure, and the number of movements the stick can handle. That should give you an idea.
Email Sony, instead of asking on a Push Square forum.
NINJA APPROVED
@BloodNinja it gives me an idea of that one controller they tested.
It was a rhetorical question. I didn't expect someone to answer because the figures are not public. My point was more about perceptions and expectations intensified through the prism of Joy-Con failures, and the dumb warranty laws in America.
So, it's one of those things that is fairly natural, and just happens. Wear and tear.
If she were an actual person, I'm sure the legal teams behind these class action lawsuits would sue Mother Nature for the leaves falling from trees every autumn. "I don't care if you'll replace them in time, these trees were clearly not built to last!"
@Hyperluminal The manufacturer's estimates are for ALL their produced controllers, not just a single, tested one.
I can see at this point, you're just arguing for the sake of arguing, so I'll shove off.
NINJA APPROVED
@BloodNinja the manufactuer estimates? Sorry I'm confused. I was under the impression that the video was done by a third party, not Sony. Have I made a mistake? The findings from the video is from a small sample, and its very helpful to see what they found, but on its own it doesn't mean dualsense has a systemic problem.
I'm also not arguing with you for the sake of it, i dont know why you're saying that. I could quite easily say the same to you but ill be more respectful than to assume that's what you are doing because up until now I though we were just having a conversation.
@Hyperluminal It's a miscommunication, because you're asking me things that are in the video. There's a screenshot where they list manufacturer's specifications, it's at the 2:40 mark. So I'm getting frustrated about arguing when something is right in there, so you may have skimmed past it or not even watched the vid.
I don't owe you any respect, I don't know anything about you. I'll give you common decency, but even that isn't worth giving to every single person who tries your patience.
Sorry, that's the kind of person I can be, I own it.
NINJA APPROVED
@BloodNinja tries your patience?! You've got a very low threshold if someone who's talking to you politely does that to you. But then I guess you have quite the inflated opinion of yourself considering the fatuous signature you insist on using on every comment. I've no problem if you're opinionated, goodness knows I am too.
I did watch the video. The video at 2.40 is not the answer to the rhetorical question is was asking. At all. That's why I didn't consider that was what you were talking about.
Thanks for your help. Shame the conversation became strained in the space of 4 posts.
@Hyperluminal Heh.
This isn't the only issue facing the DualSense.
There's also the incredibly weak R2 triggers.
Jaysus, could Sony have fudged this up anymore with the PS5?!
Oh yer, their half-arsed way they force HDR.
@ObeseChihuahua2 eh, my pro controller has drift but my joy cons don't. I think it can happen to just about any controller really.
That said, I've never had drift on a PlayStation controller. A variety of other issues but never drift.
@Woogy What's wrong about the way they force HDR? I kind of like that feature, it's the one thing more graceful about PS5 than XSX, so it's one feature I do appreciate.
Just had a quick tally up...
Yup, an awful lot of people commenting that don't own a PS5.
I'm just popping over to Mumsnet and gonna tell that lot not to be such a bunch of whiners in childbirth.
Keep ya posted.
@Woogy
The L2 has the same issue. My L2 spring failed catastrophically last night. So I have no tension and it’s very sensitive. And you can hear it rattling in the controller when you shake it.
Good news is that Dualshock V2 springs work in the DualSense. I’ve got a pack of ten on the way. I’m not gonna deal with Sony over something as easy to change as a spring.
As for drift, I haven’t experienced it yet. But I’ve been lucky with my Switch’s joycons so far. No drift. But I also rarely use them. I use my pro controller most of the time. No drift with it either.
My worst luck with controllers was the Dualshock 3. Those things were awful. I had a total of 7 during the PS3 era. Something always went wrong with them.
I had drift issues on Infamous Second Sun. Thought it was the pad, but it was the game.
I'm sure they come with a 12 month warranty, so come 11.5 months I'll just return them under warranty.
@ObeseChihuahua2 their is no lawsuit this isn't even real its not happening
I have an issue with my original DS4 where the left stick wants to stutter as you're moving. It's very noticeable in TLOU2 which is how I first realized something was wrong. Joycon drift though is on a whole other level. I have 2 sets and they were all doing it which is especially frustrating in the last lap of Mario Kart. Sent them in to Nintendo and they repaired them. No issues anymore
I’m confused why everybody is acting as if this is the first time controllers have drift issues.
I have 3 dual shock 4s with drifting. My XSX controller has drifting. My switch controller has drifting. So far my DualSense has no drifting but I expect any controller to have drifting issues if unlucky.
Back in the day I had multiple N64 controllers with drift issues.
The only real workaround I see is making the dead zones more configurable.
"it’s surprising that console manufacturers don’t allow you to easily swap out and replace analogue sticks so you could get that “new controller” feeling for a fraction of the price"
That there is the Crux of it. Why would they let you pay £5/£10 for new sticks and change them out yourself when they can charge you £60 for a new controller?
@Skywalker1080p your absolutely right , so many people have opinions on things they don’t own or haven’t played , cyberpunk , last of us 2 nd every time an article about nms goes up on here and guaranteed there will be a comment , maybe I’ll install this now ???!? The internet loves a controversy to shout about, especially when not owning it or having used/played one isn’t a barrier to entry , guess it gives people something to do ?
I'm still using a PS3 pad that continues to be useful because, despite the fact that my PS3 is long dead due to the yellow light of death, it's a pretty good PC joypad for when I play games on PC.
I haven't had any issues with Dualsense yet, but we have a switch and um.. yeah. I'll reserve judgement on the Dualsense for now. I know for a fact that as a family we're more than halfway to the 400 hour mark (200 hours being roughly what my Assassin's Creed Origins and my wife's Ni No Kuni 2 play times add up to - but by no means are those the only things we've played), but then we have two controllers and play mostly single player games so could be a while before we notice anything, if ever
I wonder what percentage of players that have problems play a lot of FPS games as they are the controller killers.
@Hyperluminal that's not true. In the UK you have 30 days to return something if it's faulty. You have legal rights for six years but those get more difficult to enforce after six months (in which in most case you'll get a replacement or refund) as they depend on how long an item should reasonably be expected to last
Right, further to my previous post, just come back from Mumsnet.
As I thought, my opinion was most unwelcome.
"Why are you even here?"
"Why say that if you haven't experienced it yourself?"
Trophy unlocked.
I did say I simplified it. It is true in essence.
Here's the full breakdown:
First even if there is no warranty offered you are protects by you statutory rights under the Consumer Rights Act 2015 (CRA 2015)
Within 30 days the retailer must offer a full refund for faulty goods.
Within 6 months: the retailer must demonstrate that the customer is at fault. it’s up to the retailer to prove that the customer caused the problem with the product; if they can’t, they’ll have to repair or replace the product or give you a refund if that’s not possible.
After 6 months: the customer will have to prove that any faults are not down to misuse of the product or general wear and tear. This might require them to obtain an expert report, opinion or evidence of similar problems across the product range. Factors such as the price, the specification/model of the goods, the length of time you’ve had the goods and the length of time which they should last will all be considerations.
Claims can be made up to 6 years after the original purchase. That is the legal time limit to bring a case to small claims court to reclaim your losses.
All this is still possible regardless of having a valid warranty, an expired warranty or no warranty at all. It all falls within your statutory rights.
I have never experienced drift on any hardware so far. I still have OG Xbox controllers, GC controllers, DC, WiiU pro, WiiU game pad. None have ever had drift. Is it cheaper materials?
@BloodNinja Atari joy stick aka ( analog stick )still no drift but broke many of them dam close to 40 is not child !
@Repo_Dog They don’t make ‘em like they used to!
NINJA APPROVED
@BloodNinja ok controller engineer
i have this problem now just from simply using the controller ! if most games had an option to disable analog navigation through menus then , it wouldn’t be so bad !
@Grimwood damn , so what you’re saying is that it only happens to gamers that like to …play games ?
it’s funny though how gaming is the only hobby that gets poked fun at for too much time being spent on it .
Show Comments
Leave A Comment
Hold on there, you need to login to post a comment...