Update: The problems affecting early access of Sifu have now been fixed, meaning you can start downloading the game if you pre-ordered the deluxe edition. SloClap promises an "exclusive gift" for those who bought the Deluxe Edition.
Some kind of PlayStation Store issue had prevented buyers from preloading the game on both PS5 and PS4. This also meant that players who pre-ordered the deluxe edition missed out on roughly seven hours of early access.
Original story: Those who had pre-ordered the deluxe edition of Sifu through the PlayStation Store were supposed to start playing the game today (6th February) thanks to an early access period — but somehow, Sony's managed to bugger the whole thing up.
At the time of writing, Sifu is unavailable for preload even if you pre-ordered. Being able to play the game a few days early was always touted as a deluxe edition extra — so this is a bit of a disaster, and it's not a good look for Sony's digital storefront.
Some kind of technical hiccup is to blame, then, and Sony is apparently trying to sort it out as we pen this article. Developer SloClap's most recent update was posted around an hour ago, reassuring players that the platform holder was investigating, and that the issue would hopefully be resolved "shortly".
However, this doesn't change the fact that people paid money to play Sifu early — and they've already missed out on roughly five hours of game time. And this is on a Sunday, no less. A lot of buyers were probably hoping to get stuck in before having to go back to work next week. We assume that some kind of compensation will be in order.
We'll update this article as soon as we hear more. Until then, you can give our Sifu PS5 review a read if you haven't already. It's a brutal game, but we definitely recommend it.
[source twitter.com]
Comments 34
This isn't the first time this has happened on the PlayStation Store, either. Multiple cases over the years of pre-loads simply not working.
Crazy that it still happens on a storefront that makes Sony such a ridiculous amount of money. Not good enough.
@ShogunRok
Indeed the last one I remember was for Cold Steel 4. Sure its definitely a first world problem but i was checking for updates hourly hoping to start that one. Hopefully they figure it out soon for Sifu.
They knew 2 days ago that the game wasn't pre loading but they did nothing about until today. Sony support says it was an error by the Devs but you are saying it's Sony who messed up. Seems players are just being fobbed off. It's strange though because streamers and content creators all got their access on PS4 &5
This whole paying extra for a few days "early access" with a whole bunch of micro transactions added on needs to stop.
I had a feeling something was wrong when it didn’t pre-load on the 4th but I was hoping it would just install today. It’s my most anticipated game this month so I paid the extra £8 and booked the day off work for it, pretty disappointing. Hope they manage to sort it today 🤞
I seriously don't get why someone would pay extra just to play a game a couple of days earlier.
Surely to hell they've got something else to play for those days to save that extra tenner or whatever.
@ShogunRok @get2sammyb this might be off topic, but speaking about martial arts games... Shenmue the anime has released today, perhaps worth an article that it gets more traction (such a smooth segue 😉)
@WCB Couldn't agree more
@supergurr Streamers and content creators will have gotten a review code like we did, which suggests that this is something to do with the game just not unlocking through the PlayStation Store for people who pre-ordered. Very annoying!
@tameshiyaku Sammy seemed pretty interested in the anime (Sammy + anime? No way!). I'm sure if he finds the time he'll give it a watch.
There should be some compensation i feel for this, people paid extra to play it early so this is a bad look on Sony.
very pissed off with this, its now nearly 5.20 hours of gametime missed!
@WallyWest
totally agree!
@tameshiyaku How do you watch it in the UK? Crunchy Roll?
Went to bed late and woke early just to play. Something in the back of my head told me to hold off pre ordering or get it on the epic store. But i wanted the ds5 and the haptics all that sony bs. But nope couldn't play it. I'm salty AF. I have work tomorrow, and I had the house to myself this morning. Now the wife and kid is back home, I'm out money on a game i can't play, I don't have the time to play it later today, and I don't even get the benefit of what I paid extra for. Early access. I'll never purchase another game from slo clap at this stage. Yeah it is sony's storefront but they deva are faces i blame.
Unless they manage to fix it in a matter of hours, I can't see how they'll explain this away and not end up compensating people who purchased the Deluxe Edition on PlayStation. EDIT: It's fixed! Downloading it right now.
@solocapers
You can fly first class, coach, or take the bus. If you are in a position where you need to save a tenner you got bigger issues than early access. Some people wanted to play the game early just like some people go to sneak previews or midnight showing of movies. It is something harmless that people like doing with their time and money. What is so hard to understand about that? You may not be bothered but you need to stop fooling yourself because what you claim you don't understand I'm sure you have engaged in some other form
I got the Deluxe Edition for that. I was wondering two days ago why the preload doesn't start. Now I know. Sonys usual incompetence with its network components.
I'm currently downloading it now. Seems like it's fixed! Can't wait to play!
@ShogunRok It’s just literally became available at 7pm. Downloading now.
I'm a very patient man. I almost wish I ordered this just so I can receive the 'sorry' gift I expect people will get for being inconvenienced. I like it when stuff like this happens (as long as the inconvenience is shortlived) just for the compo 😊
I am waiting for the physical release but I feel for those that paid for the early access but are getting screwed.
Sony needs to refund these people at once. Such a ***** move taking people's money and not delivering what they bought.
@Tasuki I would laugh if they just decided to delay the game 2 days for the early access
@supergurr Majority are playing on PC
@TotallySpectacul why punish the Devs for a mistake Sony made? Physical will cost £45. You've saved money either way. I'm a dad too, I get that time is valuable but you can spend the coming weeks and months playing it as much as you like. You'll likely get compensated too. No need for the bitterness.
An exclusive gift. Players should expect nothing more then a full refund. They promised something and didn't deliver. Is this how you do business Sony?
@TotallySpectacul You have ever right to be upset. Sony promised something, you paid for something and they didn't deliver. They wasted your time, time you can't get back. If I were you I would be asking for a refund, and settle for nothing less.
@TotallySpectacul there's a difference between going first class and standard so that analogy is crap and going to an early movie showing doesn't charge you more for the privilege either.
There's better ways to reward keen users for early access such as draws etc.
Literally paying money to play a game 3 days early is a tragic cash grab whatever way you look at it.
I agree 10 quid isn't much but it's the principle.
@get2sammyb crunchyroll yes
@Korgon Oh my God, what you reminded me... I was so angry with the Cold Steel 4 fiasco. I started some months before the CS4 release from Sky FC and played and beaten the games in order. I beat CS3 one day before the CS4 and I couldn't play it for days!
Pay more to play earlier than anyone else then nobody is able to do that yet they still made the extra money for it? This needs to end already.
On the upside, people who picked up the regular edition can start playing right now (feb 6, pst). They appear to have patched the issue for people of all editions. To be fair, this is a relatively weak pre-order bonus. shrugs
@get2sammyb https://www.crunchyroll.com/shenmue-the-animation/episode-1-thunderclap-828401
You'll need to wait until February 12th to watch for free though, only available to Premium subscribers right now.
Everyone who pays for playing deserves to get ripped off. Seriously people are worse then lemmings lately.
I was playing the early access yesterday after "preordering" the standard edition. Looks like they fixed that tho 👎
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