We try to defend specialist stores like GameStop as much as possible here at Push Square because we believe it’s important for the industry to have a major high street presence, but sometimes you’ve got to call a spade a spade, and UK outlet GAME’s new Elite loyalty card absolutely sucks. Like, it beggars belief it’s so bad.
So here’s the pitch: you pay £36 a year for the elite-tier membership. That seems pricey on the surface, but we all pay a similar sum for PlayStation Plus here, so surely it can justify itself? Well, this is the problem: the only real perk is that it increases the percentage of rewards points you’ll earn per purchase.
So, on the standard (and free, we must stress) loyalty card, you get two per cent back per purchase. But if you stump up for the Elite loyalty card, you’ll get 10 per cent on games and accessories, four per cent on consoles, phones, and tablets, and two per cent on trade-ins. There’s also the promise of some members only discounts and a “birthday gift”.
But unless that present is something of serious worth, this rewards scheme really sucks. Let’s break it down: you’d need to buy a whopping ten games at £40 to get one for free. And even then, you’d be paying £36 for the privilege, so essentially, you’d have to buy even more games to see any real benefit from it.
To be fair, GAME does say that if after 12 months you haven’t earned enough points to make up for the fee you paid for the Elite loyalty card in the first place, it’ll give you the difference back in rewards points. But do you know what’s better than bloody GAME virtual bucks? Actual money that you could have in your wallet by skipping this entirely.
We’re trying not to be too harsh here; we truly believe that GAME has a place on the high street. But for a retailer that – let’s face it – already has a bad reputation among consumers, who the heck thought this was a good idea? All this does is paint the company in a negative light – and it honestly comes off as desperate.
Comments 60
Elite my arse
Don't get me started on GameStop in the US. That place is a total scam.
Its an absolutely unscrupulous and desperate idea from a brand seriously struggling to stay relevant. There are so many ways game could radically overhaul their business and became a real hub for gamers on the high street, but this kind of greed wins out every time. This is a company that insists you pay for preorders in store for literally no reason (I dont believe it helps them determine stock required for a title) and then refuses to give you your money back if you cancel, instead forcing you to accept store credit. When I had to cancel my preorder of ff 15 deluxe because they refused to hold my steelbook copy for 48 hours due to game being delayed and me having work commitments, they told me I was lying that id received an email from hq saying due to the game being delayed I could have a refund on my preorder. They then insisted I couldnt have my aforementioned store credit for a month (I.e. until the game was released). I actually laughed out loud when they told me that; before pulling out email evidence and demanding my money back. From that point on, i insisted I would never return and they wouldnt see another penny from me.
This is the company that waste your time at the till asking whether you want insurance for anything and everything and then badger you to preorder more titles. This is the company that rip you off on new purchases and second hand games alike and offers pittance for your old titles. This is the company that charges you to demo vr in store for an extra few pounds in the till.
Cant wait to find out what the surprise birthday gift is...
Game are going to crash and burn again. Prices are ridiculous . they've done away with the price match guarantee
I love the way one of the perks is: "Our Promise to You: You Can't Lose".
WHAT THE HELL DOES THAT EVEN MEAN?!
Their reward scheme is bad enough already. You only get 2% of your purchase in points which, when you consider how high their prices are in the first place, simply can't beat shopping somewhere else in the first place.
@get2sammyb 😂😂😂
@Rob_230 They sound just like Gamestop in the US. I wonder if they are the same company just for some odd reason they have different names.
Game is a bloody rip off our local store the staff are useless and the games are well over priced i mean £1difference between a used and new game
Best Buy's Gamers Club Unlocked is the only membership I would purchase, at least in the USA. Game sounds just like Gamestop and I don't know how GameStop stays in business with better deals elsewhere. I've seen new games that were the same price or cheaper in retail stores than GameStops used prices.
I read the title and thought about some really bad ideas before I read the article and lost. Reality is game is much worse than I can imagine by myself.
My local GAME is pretty good & I like the rewards system- better than nothing, right? You can find some pretty good deals if you shop around and I get £1 worth of points everytime I buy £50 PS store credit.
I'm probably the ideal customer they are targetting with this. I spent an awful lot of money in there. When I purchased my PSVR I almost got £8 worth of points back. It adds up. However, £36 is a heavy entry point- especially when 1 year PS+ is £40 (which I get far more use from)!
Although it can be expensive, I do like looking around and sometimes purchase something, but all I want is to be able to go into a GAME store and not be asked if I want to pre-order anything, or if I want disc protection etc.
Now this will just add another question to the customer on top of what feels like the 20 they already ask at the till.
It also comes across that GAME are possibly having cash flow issues, and are trying to drum up cash quickly. I do hope they don't leave the high street but I feel it's only a matter of time.
I cannot wait to see the back of Game from the high street which would allow indie shops to open up in their place.
Their current rewards system is garbage when you think about it, free or not.. @get2sammyb (i dont get why you put that as a plus in your article) you can dress it up as good value for loyal custom but its really as far away as possible value for money. For example you can buy any new release from tesco/asda/online for atleast £5 cheaper per release and that more than makes up the difference in 'rewards' that you earn from Game.
You shouldn't need to pay money for a rewards card/system in the first place anyway.. thats the whole point, the shop giving you discount over periods of time for loyal custom/filling their coffers. Its not meant to be the other way about in the first place. And thats exactly what they are trying to do now.
Ive told this story here before but when the PS4 was not long out, I went in to pick up Fifa as my delivery from elsewhere hadn't turned up and listened to some thick as pig dirt staff member, whilst surrounded by other staff members tell a parent getting a ps4 for their kid that and I quote:
"Sony have said they will not allow shops to sell the console on its own. PS4 is only available as a bundle with 2 games and a extra controller, thats the same for us at game and any shop online."
Absolutely horrific sales practices..
I like looking round a physical shop but I don't like the shopping experience at Game. My local game always has a queue but at least 2 staff members wandering round pestering customers. I wish this was a bit better and they put gamers first. It should be a welcoming place where people can share and build a community around not just try and force second hand games and high prices. That is the only future for physical stores.
Let's do some maths, If I buy 10 games at £50 I'm £14 better off over a year and only £4 better off than if I hadn't of bothered with the card, genius. Or I could just shop somewhere else and not pay the £36 and save myself money on every game I buy anyway, oh someone at Game hasn't thought this through.
Actually my biggest problem with Game is the very poor customer service, this isn't really the staff's fault as they are clearly instructed to treat people as if they have never played a computer game before. Case in point, I went to buy the Farpoint bundle on its launch (as there is a store near my work and nobody was home for a delivery) upon getting to the till the cashier aggressively tries to sell me insurance on the controller for £8. He does this by telling me how I can break it on a wall because I can't see the real world in VR and his friend joins in the charade and said he got the insurance because it's only a couple of quid (perhaps he should learn the price of he's gonna lie to customers), newsflash I bloody well know how VR works and have been gaming longer than he's been alive. After turning this down he then tries to get me to insure the disc explaining how easily they get scratched or damaged, I wouldn't mind but I have PS1 discs older than him and whilst I don't know how many discs I've owned in various formats over the years, I do know I've never broken a single one. Now what could have been a pleasant minute or so chat about VR or the game I bought instead turned into 5 minutes of me been patronised and treated like I had no idea what I was doing, all because some boss wants their staff to push all these extras but all they've done is lost a customer
I only buy from Game when I have no other option. Most of my 'special' or 'Collectors' editions come from game because often they have the exclusive right to sell it. The last game I bought was Horizon:ZD Collectors Edition and before that CoD:IW Prestige Edition. On average I buy around 2 games a year from Game but often these are 'expensive' versions. I really don't think 'Elite' is worth it for me...
Don Draper: "Peggy get the board from Game in here. I've got an idea that is so spectacularly bad it makes those PPI companies look like paragons of virtue"
Peggy: "are you sure this is a good idea Don? It looks a little like them just plain asking kids for money because their business model is in the toil-"
Don Draper: "THEY NEED A PRESENCE ON THE HIGH STREET, PEG"
@Tasuki I used to think that gamestop were the same company but I understand from a quick Google search that they tried to buy out game a few years ago and Game resisted. Stories I have heard make them sound more or less the same company in business practices though
I saw this yesterday in store and couldn't believe it.. I went in looking for AC Black Flag, £20 Pre-Owned or £13 brand new on Amazon.
Dont want Game to go, but their bad business practice will see them go, just a matter of when not if
Many years ago ( nearly 20 years ago now) I worked for Gamestation, before it was bought by Blockbuster then Game. We all knew our stuff about games and the industry as a whole. A relaxed atmosphere was always encouraged. People loved shopping there. We would have regulars come in just for a chat and It was a lot of fun. A lot of the those regulars became friends. It's really not difficult for Game to adopt that attitude but unfortunately Games motto is grab the money, screw the customers. I don't want to sound harsh but I won't be sad when game goes from the high street once and for all. As has already been mentioned, independent shops will pop up all over the country.
The GAME in the Bullring, Birmingham, is pretty much the worst place on Earth.
I'm glad that GAME has a place on the high street, but there are a lot of reasons why I barely buy anything there. This new reward scheme isn't going to change anything for me.
80% of the time I visit there is just to grab a free code for whatever Pokemon event they're handing out, then I'm gone.
This is one of the dumbest things I've ever seen in my life, ever. And that's not something to be taken lightly. I've seen Batman v Superman.
Maths was never my strong point, but by my calculations, you'd need to buy ten games at £40 just to get a free game at the same price, but that free game only covers the cost of the subscription, so you'd need to buy another ten just to get a free one and be up on the deal.
That's an investment of £836 to make £40.
The sooner Game goes the way of the dodo and we can finally get cheaper digital purchases the better, I say.
Game are overpriced as hell, even their pre-owned section now. I used to buy a few pre-owned games from them, but now a CEX has opened in my town and is kicking the crap out of Game. Also, the last 2 things I bought online from Game arrived as bashed messes. I only go in there for free Pokémon codes now.
Me: Have you got a copy of Persona 5?
Game Staff: What's Persona 5?
Me: It's a JRPG it came out last week on PS4.
Game Staff: We don't stock too many niche games.
Me: Fine, have you got a copy of Yakuza Zero then?
Game Staff: What's Yakuza Zero?
Train your staff, stock games people want and up your part exchange values as they are the lowest around.
only use there store online as much as £10 cheaper than there shops
@get2sammyb
I agree with you in principle squire, a game retailer with a highstreet presence would be nice, however, this company aren't the answer.
They gouge customers who don't know any better, they are happy to cut out the game devs and publishers by focusing all their efforts on the used game market and their customer service, set out by awful policies from Game HQ, is terrible.
Honestly, who on earth pays £50 when they can go online and buy from Shopto for £38 - £42? Incidently, Shopto's customer service is fantastic in my experience and I can pre order and they don't charge you until the game is dispatched. Similarly, Simply Games are pretty great too, these are the companies I choose to support.
I remember 30 years ago when I used to visit an independent games retailer who was fantastic, he had a genuine love of games, their pricing was fair and you could go in and hang around and chat with the people there.....they were run out of business by the likes of Game and Gamestop. While I would hate to see people lose their jobs, I wouldnt care a jot if Game went down the tubes.
We need an equivalent to the Best Buy Gamers Club over here.
Don't worry guys, I see they're now offering a launch offer where it's just £33 for the year!
The couple of GAME shops in Bristol have been awful ever since they bought out GameStation (the one in Broadmead used to be awesome), and have had no real high-street competition since.
It's a shame because like many on here, I also like to have a browse when I'm out and about in town centres but 99% of the time I walk out of the shop empty handed and with a head full of thoughts wondering why I bothered entering in the first place.
There's a few decent small-chain stores around the city which I like to support when I can but the majority of my gaming purchases now come online (largely Amazon or eBay), with a few 2nd hand pickups throughout various CEX's, Cash Converters and the like.
@FlaccidSnake I Used To Visit The New Brighton gamestation quite frequently. It was great! The staff in there were always an absolute pleasure to deal with. Shame it closed.
@lovespuds I know what you mean with that. We have a shop in Liverpool which focuses on all eras of gaming, and is much better for it. It's gotten so popular that the owner, Lucy, has become something of a local celebrity. Last time I went in I walked out with a load of c64 games. It's excellent, and because it's independent they aren't bound by a corporation.
I hope that once the arse falls out of the likes of Game that we get more shops like Level Up.
@get2sammyb
I spend over €2000 per year on my collection. I dont get anything for free so i guess everything suck. Im 40 years old btw.
If a game comes out that I want i look around loyalty cards can have an effect on choice. There are many places mine are Smyths and the P.S. store, oh and Argos, I can honestly say I have never purchased a Game from Game in a long long time.
@roe
Dude, support the online game retailers instead of Amazon. Shopto and Simply Games are both cracking companies. Shopto also have a rewards system in place which is pretty good, particularly when you reach gold member status.
What's worse is they say if you sign up you get destiny the collection for £19.99 their normal price is £49.99. You can get it for 20 elsewhere anyway. They'll go bust in a year
I like how blown away the kid in the ad is. Look at his face! He just heard about this amazing promotion from GAME, and he can't believe his ears.
Get on random gamer kid's level, Sammy!
@Fight_Teza_Fight Better than nothing?! Instead of paying 40-50 quid in Game to get 2% off, how about searching online on Amazon, Base, Shopto and plenty of other stores that havr the game below RRP even as pre orders.
At this point the only relevance Game has in the UK is due to the ignorance of people not willing to explore alternatives or have a fear of shopping online
@Ralizah that or he's looking at something else in another browser tab. Something that rhymes with "morn pub".
That boy is becoming a man.
I used Game in February for the first time in years. I'd bought a PS4 Pro (not from them), and traded in my PS4 and used the credit to get 3 games.
Since the demise of Play.com, I now use Amazon or TheGameCollection.net to buy my games. TGC are at least £10 cheaper than Game, AND they have a reward point system - 10 points for every £1 spend, and 100 points are worth 25p, which I think is the same 'value' as the Game system. I'll occasionally use ShopTo... I bought my Pro from them, but for games they've got noticeably more expensive than they used to be.
@THRILLHOU I don't know. We can still see his hands. ( ͡° ͜ʖ ͡°)
@FlaccidSnake The Game store in Abington Street here in Northampton was like that. I didn't work there, but I was a regular customer. This was back in the PS1/PS2 era.
The staff all knew me by sight, and I would often go in to say a quick hello even if I wasn't buying. They all knew their stuff, and we would often have conversations about everything 'gaming' if I was in there at their quieter times.
For me, Game's demise started in the early 2000s when they were bought by Electronics Boutique. After a few months all the staff changed, and the new people didn't seem to have a freaking clue about anything much at all... a lot of them seemed to be greasy teens just out of school, who seemed completely uninterested in what they were doing.
Honestly, sounds like GameStop. Total ripoff both on pre-orders and used games.
@get2sammyb It means if you get stuck on something in a game, you bring your console in and a staff member will complete it! Duh!
@FlaccidSnake Gamestation is still the best gaming store I've ever shopped in, the staff were all relaxed and real gamers and many of us used to go in just for a chat. I'm still baffled as to how Game managed to ruin that company so quickly after taking over
I'm pretty sure Game and GameStop are in completion, see who can screw the most customers each month. I'm pretty sure Game bought gamestation purely to get rid of any competition. In a few years I may even open up a Indy shop myself. I'll just wait for Game to finally go.
I don't like spending money and I don't like paying for stuff, but that's just who I am and I can usually see the benefits of programs like this for the general public. People in the US pay $60 per year just to shop at Costco and I don't think they get any benefits, they just pay to shop in bulk, which I suppose is great if you run an Army barracks. And people pay $80 or $90 per year for credit cards to earn hotel nights and frequent flyer miles. And Gamestop used to have a magazine subscription which about covered the cost.
But I'm really having a hard time seeing any incentive for people to sign up for this. It looks like only the most hard core shopper would have a chance to make this worth wild. And in the meantime Game is giving the rest of the world something to ridicule. I'd really like to know the logic used to implement this, b/c it seems like so few people would pay for it that it wasn't worth the effort to implement.
I suppose 1 justification of logic could be "whales" in free-to-play, where just a handful of people spend $1,000 each so the rest don't matter. But the ceiling is maxed out at $36 per person, so they'll need a lot to justify all the time and effort put into this. Just an example of people working to keep their jobs, even if their work sucked and was unecessary.
This could be gone in 6 months, get it now if you want it.
@Sakhasm That's why I said 'you can find some pretty good deals when you shop around'. That includes a number of retailers including GAME. I rarely buy Day 1 so the games I do buy are always sale items.
It's not really ignorance rather than convenience. In my case, I finish work & on my way home I might pop into GAME & pick up a game or two IF it represents value for money.
I always get my hardware from GAME at RRP & even at 2% the points add up. That's better than nothing.
@solocapers
Ha! They tried to spin that crap at me when I bought my Ps4 - went in and asked for a 1tb ps4, spotty teenager told me I'd have to pick from the black Friday 'deals' on offer (it was the Monday after).
I said great, I'll take the one with star wars and until dawn. Kid goes in the back and neck beard 'manager' tells me I can't have it because they're not doing those deals ('those are black Friday deals, and its Monday today, sir')
Didn't even particularly care for the deal in the first place, and the condescension was really irritating. Anyway, I really wanted to take home a ps4 so I persevered. Asked what they could offer me. 500 GB ps4 with uncharted remastered pack in, and last of us remastered extra. Said I'd played all those games, didn't really want 500gb, but would go with it if they would let me change last of us for another game of same value, or failing that just a stand alone 1tb console (they let it slip that they still had the stock). Nope 'sony won't let us bla bla bla'
Sony wont let you sell consoles? Are you dumb? You're going to make me buy a console from a supermarket? You've actually got what I want, but won't sell it to me?
Laughed in his face, walked out ordered the exact bundle I wanted from shopto and about £200 extra on games and never gone back
Fools.
The only reason I shop at places like GameStop is because it's pretty much the only option near me. Thankfully I don't get the annoying clerks everyone seems to talk about. I've actually never been asked to preorder anything, and whenever the membership comes up, I just say "no thanks", and my order's done.
Guess I'm just the lucky one.
@Splat My local Gamestop is actually pretty good, probably because it's a franchise location that's not run by the good-for-nothing management that run most of the other locations.
Amazon prime gives 20% off new releases upfront and if your a student it's 35 canadian dollary doos.
Money grabbing at its finest.
The consumers benefits are absolutely zero and off course there wil be people who will fall for it.
There are only two places I get my games from: ShopTo and Grainger Games. Game has to be the worst High St shop I have had the misfortune to step into. Awful.
Wow that's.....terrible. I think the gamestop yearly sub is like, $15, you get a year's worth of a magazine, a percentage back on trades, deals, and points. Nothing I'm interested in but still way better than this.
@Fuzzy833 you should try the one in Weston s Mare lol
wish gamestation was back in weston s mare the staff in there was brilliant and funny as hell loved gaming and new what they were on about
They still got 20 euros that belong to me...effin robbers!
Game are unbelievable!
Also they are so expensive, there's no way this is worthwhile when their game prices are so much more than other retailers. You can save £36 and then go shop somewhere else for about 20% cheaper and get loyalty points elsewhere too.
This sounds like a lose/lose offer to me!
Argos is better than Game, I stopped using Game some 10 year's ago. Game used to be awsome, I remember when you bought a game and if you didn't like it you could bring it back for a full refund, but it's clear now that was just a long term plan to drive small buisness's out of the area before they started ripping people off. Game is a disgusting company, I buy most of my game's online or at worst Argos, P5 steelbook edition was £45 on launch day.
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